Job Description

The Customer Service Representative is the first point of contact for our customers, helping to resolve issues, answer questions, and ensure a positive experience with our company. You will play a key role in building customer trust and supporting cross-functional collaboration to deliver outstanding service.

Responsibilities include:

• Answer phones and help customers place orders
• Support our sales team - become a true partner with them
• Help customers find the right products for their needs
• Pitch in with packing orders in the warehouse when needed
• Be a go-to product expert — customers will rely on your knowledge
• Coordinate shipping and freight logistics
• Jump in to help solve customer issues quickly and professionally
• Keep track of customer interactions and follow-ups
• Assist with pricing updates and supplier relations
• Help create a great team vibe focused on collaboration and improvement

Requirements

Requirements

High school diploma or equivalent

2–3 years of experience in the lawn care, turf, or landscaping industry

1+ year of customer service experience

Comfortable working directly with customers — in person or over the phone

Bonus points if you have sales experience, turf management, or horticultural experience and education

Important Note

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required.