Job Description

Customer Service Representative (CSR) Location: Hyderabad Employment Type: Full-time | Permanent Department: Customer Service Job Summary We are looking for a professional and customer-focused Customer Service Representative (CSR) to manage customer inquiries, resolve concerns, process requests, and ensure a positive customer experience across multiple communication channels. The ideal candidate will have strong communication and problem-solving skills, maintain a professional and empathetic approach, and coordinate effectively with internal teams to ensure timely resolution of customer concerns. Experience within the Real Estate and/or Property Management industry is preferred. Key Responsibilities Respond promptly and professionally to customer inquiries across different communication channels. Maintain a positive, empathetic, and professional attitude toward customers at all times. Acknowledge, investigate, and resolve customer complaints effectively. Develop strong knowledge of company products and services to provide accurate information to customers. Process customer orders, forms, applications, requests, and other service-related matters. Maintain accurate records of customer interactions, transactions, comments, and complaints. Coordinate with internal teams and relevant stakeholders to resolve customer concerns. Follow up on customer requests and ensure timely resolution. Provide feedback on customer concerns and opportunities to improve customer service processes. Support and guide junior customer service representatives where required. Maintain high standards of customer satisfaction and professional support. Requirements 2+ years of experience in Customer Service, Customer Support, Customer Success, or a similar customer-facing role. Excellent verbal and written communication skills. Strong customer handling, problem-solving, and complaint-resolution skills. Ability to communicate professionally and empathetically with customers. Strong organizational skills with attention to detail and accurate record keeping. Ability to manage multiple customer requests and priorities effectively. Basic proficiency with CRM systems, email, and standard productivity tools. Ability to collaborate effectively with internal teams. Experience in Real Estate and/or Property Management is preferred. Bachelor’s degree or equivalent qualification is preferred.