CSR  Responsibilities:

• 
  Manage
  large
  amounts of incoming phone calls
• 
  Generate sales leads
• 
  Identify and assess customers’ needs to achieve satisfaction
• 
  Build sustainable relationships and trust with customer accounts through open and interactive communication
• 
  Provide accurate, valid and complete information by using the right methods/tools
• 
  Meet personal/customer service team sales targets and call handling quotas
• 
  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• 
  Keep records of customer interactions, process customer accounts and file documents
• 
  Follow communication procedures, guidelines and policies
• 
  Take the extra mile to engage customers