Job Description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission seriously: We deliver world-class medicine with hometown care, powered by the people who carry on our shared legacy of excellence at each of our local hospitals.

We are looking for a personable, professional, and customer-focused individual to join our team in delivering outstanding service to our clients and their pets.

Why We Need You

As the face of the hospital, the Client Service Representative (CSR) plays a vital role in creating a welcoming and positive experience for clients and patients. The CSR helps build trust and confidence in our hospital and supports the daily flow of operations by:

• Greeting clients and visitors with professionalism and compassion
• Answering phones and providing an exceptional client experience
• Scheduling and confirming appointments
• Making follow-up calls and reaching out to prospective clients
• Presenting and explaining fees and processing payments
• Assisting clients with products, services, and prescription requests
• Educating clients on general pet care topics such as heartworm prevention, flea and tick control, and housebreaking
• Managing medical records, reports, and correspondence
• Maintaining a clean and organized hospital environment, including light cleaning and removal of animal waste as needed

What We’re Looking For

• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask
• Comfortable working in a fast-paced environment
• Team-oriented mindset with a positive attitude
• Previous veterinary or medical office experience preferred
• Passion for helping people and caring for pets

Benefits

We offer competitive compensation and a comprehensive benefits package for eligible employees, including:

• Medical and dental benefits
• Generous personal pet care discounts
• Paid time off
• Opportunities for growth and development
• Supportive team environment

If you are passionate about client service and animal care, we would love to hear from you!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.