Job Location 198 Pharr Warehouse - Pharr, TXPosition Type Full Time
We are in search of a dynamic, energetic; guest focused CSR/Wholesale Order Processor to provide exceptional service to our wholesale customers in Wholesale Distribution.
You must have open availability to work different schedule shifts as needed.
The ideal candidates will have previous wholesale or retail liquor experience as well as spirits and wine knowledge to handle our wholesale order processing.
This role involves extensive customer service skills.
Candidates should:
The ideal candidate should have previous office experience and be able to work in a fast-paced setting with multiple interruptions.
The ability to speak and communicate in Spanish is IDEAL!
A flexible schedule is required - may work different shifts and must be available on all shifts including weekends and holidays.
You must be at least 21 years of age.
As a CSR, you will be required to fulfill the following roles and responsibilities. Your duties will include, but are not limited to:
• Answer calls and process all call, email, and/or fax orders.
• Process all orders in a timely manner.
• Required to process at minimum 30 orders per shift.
• Maintain an error rate <3% of your total orders processed.
• Self-verification and self-correction to eliminate a charged error.
• Handle customer inquiries both over the phone and by email.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to appropriate personnel.
• Follow up customer calls, when necessary.
• Document all call information according to standard operating procedures.
• Complete call logs and end of shift reports in a timely manner.
• Follow all Spec’s Policies and Procedures.
• Other various tasks as assigned by CSR Lead or Manager.
Key Competencies and Skills
• Computer/10-key data entry proficient
• Knowledgeable of Microsoft Office, including but not limited to Outlook, Excel, Word, etc.
• Verbal and written communication
• Listening skills
• Excellent phone etiquette
• Creative thinking, problem analysis and problem solving
• Customer service oriented
• Positive attitude and patience
• Speed and efficiency
• Exhibit empathy and understanding
• Organizational skills/attention to detail
• Product knowledge retention & recall
• Dependable / Flexible
• Adaptable to change
• Sound judgement
• Teamwork / Team player
• Calm under pressure
Owned and operated by the same Houston family since 1962, Spec's is a true destination shopping experience. Over 50 stores located all over Houston, the surrounding areas, Beaumont and Austin offer the best selections of wines, spirits, beers, liqueurs, cigars and, in our larger stores, fine gourmet foods.
The Warehouse Store is the crown jewel of our operation. With over 40,000 labels of wines, spirits, liqueurs, beers, and finer foods, Spec's indeed fills all 80,000 square feet of selling space. Our walk-in cigar humidor offers over 900 cigars - more than many tobacconist stores. Our deli offers the finest in deli meats, pates, domestic and imported cheeses, fresh caviar, and a complete assortment of domestic and imported smoked fish and salmon. Our full line of jams and jellies, pastas and sauces, oils and vinegars, crackers and cookies make our selection limited only by your imagination.
We roast our own coffee beans and offer over 100 different coffees. We have teas from around the world, and we even have Godiva Chocolates.
We also offer a huge selection of Riedel glassware and decanters.
We can also offer you:
* Wine consultants to answer any questions you may have or to help you find a particular wine.
* Party Planning services.
* Custom Gift Baskets or Catalog Gifts available for delivery or pick-up.
* Gift Registry.
* WIne Cellar Assessment - If you have a wine cellar, you know it's important to keep it insured at current market value. Provide us with a list and we would be happy to help you with current valuation.
