Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to create exceptional integration architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.

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Do

1. Define integration architecture for the new deals/ major change requests in existing deals

a. Creates an enterprise-wide integration architecture that ensures that systems are seamlessly integrated while being scalable, reliable, and manageable.

b. Provide solutioning for digital integration for RFPs received from clients and ensure overall design assurance

i. Analyse applications, exchange points, data formats, connectivity requirements, technology environment, enterprise specifics, client requirements to set an integration solution design framework/ architecture

ii. Provide technical leadership to the design, development and implementation of integration solutions through thoughtful use of modern technology

iii. Define and understand current state integration solutions and identify improvements, options & tradeoffs to define target state solutions

iv. Clearly articulate, document and use integration patterns, best practices and processes.

v. Evaluate and recommend products and solutions to integrate with overall technology ecosystem

vi. Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution

vii. Document integration architecture covering logical, deployment and data views mentioning all the artefacts in detail

viii. Validate the integration solution/ prototype from technology, cost structure and customer differentiation point of view

ix. Identify problem areas and perform root cause analysis of integration architectural design and solutions and provide relevant solutions to the problem

x. Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture

xi. Tracks industry integration trends and relates these to planning current and future IT needs

c. Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendations

d. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture.

e. Identifies implementation risks and potential impacts.

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1. Enable Delivery Teams by providing optimal delivery solutions/ frameworks

a. Build and maintain relationships with technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor

b. Develops and establishes relevant integration metrics (KPI/SLA) to drive results

c. Identify risks related to integration and prepares a risk mitigation plan

d. Ensure quality assurance of the integration architecture or design decisions and provides technical mitigation support to the delivery teams

e. Leads the development and maintenance of integration framework and related artefacts

f. Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams

g. Ensures integration architecture principles, patterns and standards are consistently applied to all the projects

h. Ensure optimal Client Engagement

i. Support pre-sales team while presenting the entire solution design and its principles to the client

ii. Coordinate with the client teams to ensure all requirements are met and create an effective integration solution

iii. Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor

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1. Competency Building and Branding

a. Ensure completion of necessary trainings and certifications on integration middleware

b. Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas and solve new customer problems based on market and customer research

c. Develop and present a point of view of Wipro on digital integration by writing white papers, blogs etc.

d. Help in attaining market recognition through analyst rankings, client testimonials and partner credits

e. Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external)

f. Mentor developers, designers and Junior architects in the project for their further career development and enhancement

g. Contribute to the integration practice by conducting selection interviews etc.

1. Team Management

a. Resourcing

i. Anticipating new talent requirements as per the market/ industry trends or client requirements

ii. Support in hiring adequate and right resources for the team through conducting interviews

b. Talent Management

i. Ensure adequate onboarding and training for the team members to enhance capability & effectiveness

c. Performance Management

i. Provide inputs to project manager in setting appraisal objectives for the team, conduct timely performance reviews and provide constructive feedback to own direct reports (if present)

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Deliver

No. Performance Parameter Measure

1. Support sales team to create wins % of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led 2. Delivery Responsibility in Projects/Programs and Accounts (a) Solution acceptance of Integration architecture (from client and/or internal Wipro architecture leadership), and

(b) effective implementation of integration-approach/solution component by way of sufficient integration-design, methods guidelines and tech-know how of team 3. Delivery support CSAT, delivery as per cost, quality and timelines, Identify and develop reusable components, Recommend tools for reuse, automation for improved productivity and reduced cycle times 4. Capability development % trainings and certifications completed, increase in ACE certifications, thought leadership content developed (white papers, Wipro PoVs)

CSDM Strategy & Architecture

• Define and maintain the enterprise CSDM roadmap and architecture.
• Align CMDB and service models with ServiceNow CSDM standards and best practices.
• Develop governance models, standards, and policies for CMDB and service mapping.
• Drive adoption of CSDM across ITSM, ITOM, ITAM, SecOps, and business stakeholders.

CMDB & Service Modelling

• Design and maintain business services, application services, technical services, and service offerings.
• Establish relationships between applications, databases, servers, cloud resources, and business services.
• Define CI classification, normalization, and data governance standards.
• Ensure CMDB structure supports impact analysis, incident management, change management, and problem management.

ServiceNow Implementation & Governance

• Lead CSDM implementation, maturity assessments, and continuous improvements.
• Collaborate with ServiceNow architects, platform teams, and process owners.
• Review and approve CMDB-related designs and enhancements.
• Establish CMDB health KPIs and governance reporting.
• Strong expertise in ServiceNow CMDB and CSDM.
• Experience with ServiceNow ITSM, ITOM Discovery, Service Mapping, and ITAM.
• Knowledge of application architecture, cloud technologies, infrastructure, and databases.
• Understanding of CI relationships and dependency mapping.
• Experience with CMDB health dashboards and governance frameworks.

Mandatory Skills: Business MSI Multi Sourcing Integration .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.