Together we make an impact!

OTP Bank is a significant banking group in Central and Eastern Europe. As one of Hungary’s largest employers, we provide our employees with steady positions. Our mission is to shape the future by building on our traditions and developing innovative solutions.

If you’re interested in customer service, the world of call centers, and would like to help prevent fraudulent activities, we might be a good fit for each other!

We’re looking for a Fraud Management Customer Service Specialist to work on a 24/7 schedule!

We count on you in these tasks:

• Handling incoming client calls regarding scam-type incidents
• Taking immediate measures and actions to prevent further client claims.
• Maintaining Contact with Partner Units
• Assistance in handling inquiries from regulatory and supervisory authorities

You are welcome to apply if you have:

• You’re ambitious and looking for a place where you can gain real, applicable professional knowledge
• You are flexible enough to work 24/7 schedule and are willing to take on challenges
• You are open to cooperation and enjoy working in a team
• You have strong problem-solving skills and not only identify issues but also actively work to resolve them
• You have excellent, empathy-based communication skills, both verbal and written
• If you can work individually, but know when to ask for help
• If you are confident in using IT-based systems

You start with advantage if you have:

• Experience in customer service, whether over the phone or in person
• Work experience in a banking or financial institution
• Excellent questioning skills that help you identify your clients' actual needs
• Confident English language skills, both spoken and written

Why it is good to join us:

• Hungary’s largest financial institution offers you security, stability, and opportunities for professional development
• As an innovative employer, we offer a comprehensive training program and career opportunities, and we support your career progress.
• We’re an open, friendly team where we work together every day to meet our clients’ needs while looking out for one another
• We offer a competitive benefits and Cafeteria package
• We offer a private health insurance package and also support your healthcare fund and voluntary retirement savings
• We offer you a wide range of employee benefits (e.g., discounts on cell phones, housing loans, bank accounts, and vacations)

We're located here:

• 1131 Budapest Babér u. 7.