The role will be the face of the organization and needs to ensure that there are no inconveniences to passenger by facilitating them by means of assisting the passenger, addressing their queries and ensuring all resources are functional
Accountabilities
Key Performance Indicators
Coordinate all defects reported with ref to passenger facilities, airport ambience upkeep. and coordinated and accounted for
No. of observations /follow up /closure.
Ensure & coordinate Information and Transfer desk manning by service providers
As per agreed SLA
Ensure Airlines are using CUSS Kiosks
To achieve 20% usage by all Airlines using Cuss.
Co-ordinate with internal and external agencies involved during any VIP movements
Zero complaints
External - Need to interact with external agencies to enable success in your day to day work
Airlines
Ground Handlers
CISF/ Customs/Immigration/APHO
Service Providers appointed under department scope
Apollo Medical Centre
Animal and Plant Quarantine
Internal -Need to interact with inside the organization to enable success in your day to day work
AOCC
ASO/ Airside/CFL
Business Development –Non Aero
Security and Control
Technical Service and CFL
Protocol
Apollo Medical Centre
Any Graduate discipline (Hotel Management background preferred) , reputed institute of Aviation or Hospitality management
GMR Group is a leading Indian infrastructure conglomerate with a diversified presence across Airports, Energy, Transportation, Urban Infrastructure, and Sports. With over two decades of experience, the Group has built world-class assets and pioneered innovations in sustainable infrastructure development.
GMR Airports Limited (GAL), the Group’s airport arm, is a leading global airport platform company with extensive experience in designing, constructing, and operating world-class, sustainable airports. Operating under the brand name “GMR AERO”, GAL offers pioneering aviation solutions in retail, aero services, and real estate. In 2020, Groupe ADP joined as a strategic partner and is now a co-promoter in GAL, strengthening its global reach and expertise.
As Asia’s largest private airport operator and the second-largest globally, GAL operates key airports in Delhi, Hyderabad, Goa, and Medan (Indonesia), while developing greenfield projects in Bhogapuram (India) and Crete (Greece). It also provides integrated aviation services, including MRO, cargo, digital innovation through GMR Innovex, and aviation training through GMR Aero Academy.
In the energy and infrastructure space, GMR Power and Urban Infra Limited (GPUIL) leads with a diverse portfolio in clean and renewable energy, smart metering, EV infrastructure, and surface transport projects, backed by strong engineering and EPC capabilities.
Under GMR Sports, the Group promotes talent and drives fan engagement through its ownership of iconic teams like Delhi Capitals (IPL), UP Yoddhas (Pro Kabaddi), and international franchises including Dubai Capitals, Seattle Orcas, and more.
Committed to inclusive growth, the Group’s CSR arm, GMR Varalakshmi Foundation, works across education, skill development, and healthcare, positively impacting communities across its areas of operation.
