Job Description

CSA (Customer Support Agreement) Technician for construction equipment is responsible for equipment maintenance on heavy, compact, or complimentary equipment/attachments. This role involves performing routine inspections, diagnosing mechanical issues, carrying out scheduled maintenance, and repairing or replacing parts as necessary.

Key Responsibilities:

Scheduled for work to meet Customer Support Agreements with ASCENDUM’s representative coverage territory:

• Perform services on equipment as outlined by the Support Agreement.
  1. Change filters and fluids based on specific intervals.
  2. Inspect and take pictures/videos of equipment operation, damage, and repairs.
  3. Check all applicable safety-related items, such as seatbelt operation & expiration date, mirrors, cameras, alarms, tire pressures, etc.
• Identify wear and tear, fluid leaks, abnormal sounds, and other potential issues during inspections.

Paperwork/Computer:

• Complete all paperwork as outlined by the supervisor.
• Maintain and update all computer-assigned tasks as outlined by the supervisor.
• Maintain and update all pictures/videos in the system or devices provided by ASCENDUM.
• Software updated on machines.

Communication:

• Notify site-specific personnel of entry and departure from the worksite (job site/shop).
• Notify, as outlined by the supervisor, appropriate ASCENDUM personnel of job start-ups and completions.

Training and Certification:

• ASCENDUM is an MSHA Part 48 company; certification must be kept current.
• ASCENDUM requires certain driving records to be maintained:
  1. Outlined in the ASCENDUM Employee Handbook.
  2. Specific supervisor regulations, company standards.
  3. ASCENDUM-provided service truck/van regulations (service/logbooks as required).
• ASCENDUM CBT (EHS, ASCENDUM Learning, etc.).
• VOLVO service training, CBT, and ILT.
• Other product line service/parts-specific training, CBT, and ILT.

Company Assets:

• Technician will be provided a service truck/van, laptop, mobile phone, diagnostic tooling, etc.
• Responsible for tracking and upkeep of all assets provided.

Requirements

Education High school diploma or equivalent. Additional technical certifications or training, Tech school, etc.

• Experience Proven experience (2+ years) as a Shop technician or Rental turn technician. Other equivalent experience is a factor.
• Technical Skills Proficient in diagnosing and repairing mechanical, hydraulic, and electrical issues.
• Certifications MSHA Part 48 and company required and site specific requirements.
• Knowledge Familiarity with construction equipment manuals, tools, diagnostic equipment, and safety standards.
• Physical Requirements Ability to lift and move heavy parts (up to 70 lbs), bend, squat, kneel, and work in various weather conditions.
• Valid Driver’s License A valid driver’s license is required for transporting equipment and tools.

Desirable Skills:

• Strong problem-solving and troubleshooting abilities.
• Excellent attention to detail and ability to follow standard operating procedures.
• Good communication and teamwork skills.

Work Environment:

• Field-based, on construction sites and customer/company shops
• Work may involve exposure to outdoor elements, heavy machinery, and construction site hazards.