You’re someone who wants to create outcomes that have a real impact on the people of NSW.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
Join one of Australia’s largest operational service delivery teams and receive support to advance your career within Sydney Trains.
As a Customer Service Attendant, you’ll gain hands-on experience and collaborate with a passionate group dedicated to delivering excellent customer service while prioritising safety.
You will be the go-to person for helping passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day!
You will gain some valuable experience through tasks such as flagging trains, using high-tech mobile apps, connecting with train crew and keeping the station in tip-top shape!
For more information on these positions, view the Role Description and Intercity Customer Service Information pack.
Your positive and reliable attitude, formed across various customer-facing roles, will see you excel as a Customer Service Attendant.
You love working on the frontline, interacting with customers and the community.
Being part of a rostered shift environment and contributing to an organisation, focused on positive changes in the community.
You're self-driven and can work autonomously with initiative, which are key capabilities required for this position.
Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.
You must be available and willing to work a rotating roster, including early mornings, afternoons, evenings, overnight shifts, weekends, and public holidays. Shift start and finish times may vary and cannot be fixed or adjusted to individual preferences. Extended hours may be required at short notice to support operational requirements.
Successful candidates may also be required to work at other stations within a 90-minute radius of Wyong Train Station, based on operational needs. Flexibility to work across multiple locations is an essential requirement of the role.
Own transport is beneficial as some shifts start out of train operating hours.
At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
This is an in-person, on-site role.
Applications close 11:59 PM, Sunday 25 October, 2026.
For more information about this role, please contact sara.alhalwani@transport.nsw.gov.au.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.
More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.
ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.
As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.
On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.
https://www.ansto.gov.au/social-media-terms-of-engagement
