Job Description

About this role

We areseekingan experienced and highly motivated Digital Operations Leader (Business Relation Management BRM Role) to join our CSA North America HVAC Digital team. The successful candidate willbe responsible formanaging Operations and Logistics and working with the broader digital organization to evolve digital capabilities that supportendtoendoperational processes across Carrier, North America. This role partners closely with Supply Chain, Logistics, Warehousing, Finance, Customer Service, and Digital to ensureSAPenabledprocesses are efficient, scalable, and aligned with business outcomes.

The role will lead operational process design, system enhancements, and issue resolution across SAP ECC (required) environments, with exposure to SAP S/4HANA (nice to have) as part of ongoing modernization efforts. The ideal candidate brings a strong blend of operational knowledge, SAPexpertise, and digital execution leadership.

Key Responsibilities

Digital Operations & Logistics Enablement

• Own and support digital solutions that enablelogistics, warehousing, inbound/outbound fulfillment, inventory visibility, andordertoshipprocesses across the network.

• Serve as the primary digital partner forlogisticsand operations stakeholders, translating business needs into system and process requirements.

• Drive continuous improvement of operational KPIs such as order accuracy, fulfillment cycle time, inventory availability, and exception management.

SAP ECC Ownership

Act as a subject matter expert for SAP ECClogisticsand operations processes, including (but not limited to):

Order management and fulfillment

• Inbound and outboundlogistics

• Warehouse and inventory processes

• Master data dependenciesimpactingoperations

• Partner with ERP and technical teams to design, test, and deploy configuration changes, enhancements, and fixes.

• Provide high-level oversight for UAT, defect triage, andgolivereadiness for operational SAP changes.

CrossFunctionalLeadership

• Coordinate across Supply Chain, Logistics, Customer Service, Finance, IT, and external partners to deliver integrated operational solutions.

• Drive alignment between digital tools, operational workflows, and standard work practices.

• Proactivelyidentifygaps, risks, and dependencies across people,process, and technology.

Execution & Governance

• Provide oversightoninitiatives from intake through delivery, ensuring scope, timeline, and outcomes are clearly defined and tracked.

• Establish operational governance, documentation, and standard processes to supportlongtermsustainability.

• Provide clear communication and status updates to business and digital leadership.

Required Qualifications

• Bachelor’s degree

• 5 + years of stronghandsonexperience with SAP ECC, specifically supportinglogisticsand operational processes.

• 3 + years ofdemonstratedexperience working withlogistics, operations,and/or supply chain teams.

Preferred Qualifications

• Bachelor’s degree in Business, Supply Chain, Information Systems, Engineering, ora relatedfield.

• Experience with SAP S/4HANA or participation in ECC → S/4 transformation programs.

• Familiarity with related tools such as WMS, TMS, EDI, or inventory reporting platforms.

• Experience working in large, matrixed organizations with multiple business units or regions.

• Background in continuous improvement, Lean, or operational excellence initiatives.

• Support transition planning and readiness activities related to SAP S/4HANA, including process harmonization and data readiness.

• Contribute operational perspective to S/4 design discussions to ensurefuturestatelogisticsprocesses are scalable and efficient.

• Proven ability to translate operational needs into digital and system requirements.

• Experience leadingcrossfunctionalinitiatives in complex enterprise environments.

• Digital operations leadership

• Business Relationship Management

• Strong execution andproblemsolvingskills

• Clear communicator and trusted business partner

• Comfortable operating between strategy anddaytodayoperations