Job Description

Job Location: Portsmouth Office - Portsmouth, NH 03801
Position Type: Regular Full TimeEducation
Level: High School
Job Shift: Full Time
Job Category: Customer Service/SupportThe CSA, Commercial Route IV oversees the management of 400+ accounts related to our commercial clients. This position is responsible for the daily supervision and telephoning of these accounts to facilitate account resolution.
ESSENTIAL FUNCTIONS:
- Maintains a professional and customer-friendly manner with each account.
- Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
- Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
- Negotiates payment plans and settlements with our clients customers based upon client-specific parameters.
- Identifies disputes promptly and ensures proper resolution.
- Participates in various problem-solving and decision-making activities, as required.
- Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
- Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
- Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
- Performs other tasks as may be assigned by manager/supervisor.

Qualifications
- Prefer two (2) or more years of general clerical experience, especially in a service industry.
- Prior collections experience is required.
- Strong interpersonal and verbal communications skills.
- Moderate typing skills required (35 wpm).
- Basic math and written communication skills.
- Bilingual/multilingual language skills desirable.
- Ability to be receptive to feedback, willing to learn.
- Ability to be receptive and responsive to change and to embrace continuous improvement.
- Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION REQUIREMENTS:
- High school diploma or equivalent required (college degree preferred).