Gear Inc.

CS Team Lead (AU Telco experience required)

Gear Inc.  •  National Capital Region, PH (Onsite)  •  2 months ago
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Job Description

We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client.

The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance.

This role also offers the opportunity to transition into coordination and service delivery management for candidates who wish to expand beyond team operations.

Work Setup & Schedule:

  • Location: 100% onsite on Alabang, Metro Manila, Philippines.
  • Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time

Responsibilities

  • Supervise a team delivering Telco customer service and billing operations for AU clients.
  • Monitor performance metrics, identify service issues, and ensure adherence to SLAs.
  • Coordinate with QA, Technical, and Vendor teams to resolve complex service cases.
  • Support workflow improvement projects and process documentation.
  • Report operational results and service trends to management and clients.

Requirements

  • Minimum 2 years of experience in Telco Customer Service or Billing, including 1 year in a leadership or supervisory role (AU Telco preferred).
  • Strong people management and communication skills.
  • Experience with workflow management, escalation handling, and performance tracking.
  • Ability to coordinate with multiple stakeholders across teams and vendors.
  • Good analytical mindset, adaptable to project-based tasks.

Why You'll Love This Role

Work directly with an Australian Telco partner in a dynamic environment.

Gain exposure to project and service delivery operations.

A clear career pathway toward Project Coordinator / Service Delivery roles for qualified candidates.

Gear Inc.

About Gear Inc.

Empowering Global Brands Through Custom BPO Solutions

Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results.

Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity.

Why Gear Inc?

✅ Custom Integration: Solutions evolve to precisely fit client needs

✅ Global Reach: Localized expertise with a worldwide perspective

✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations

For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success.

Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward.

Visit GearInc.com to explore how we empower growth so you can focus on your core company functions.

- Website: https://www.gearinc.com/

- Facebook: https://www.facebook.com/GearIncGlobal/

- Instagram: @gearincglobal

- YouTube: http://www.youtube.com/@gearincglobal

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
2007
Website
gearinc.com
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