we are looking for new position in our Customer Service Department (IMPORT).
Receive, check, complete and prepare import data 48h before the vessel arrival.
In case that manifest data is not received on time, the Import department must contact the port of loading and request the missing information.
Transmit the relevant documents (BL, Custom Manifest) and discharge list to the relevant authorities.
Block the Manifest corrector in the system, preventing the POL to change data in the BL.
Send Arrival Notice to customer at least 24h before their shipment is expected to arrive.
Open Local Corrector and add Local Charges (port storage and demurrage invoices), if needed.
Update the system with the ROE for vessel/port, received from Financial Dept.
Print invoice detailing all the charges and payments for the cargo transportation services rendered.
Arrange for Inland Transportation if included in the agreement.
Follow up un-released shipments and contact customer in order to release it.
Issue a Delivery Order to the customer.
Execute the transsshipment activities in the AgenTeam for all Italian Ports.
In case of Correction Request from the POL, unblock M/C in the system.
High level of customer service orientation
Basic experience and knowledge in shipping
Basic knowledge of documetation rules and clauses
High level of human relations with colleagues
Ability to work in a team and to be a part of it
Ability to work under pressure
Languages: English (Scale 1 – 7)*: 6
MS Office: word, excel (Scale 1 – 7)*: 5
Launched in Israel in 1945, ZIM (NYSE:ZIM) became a pioneer in container shipping in the early 1970’s, and has established itself as a leading global, asset-light container liner shipping company. We provide customers with innovative seaborne transportation and logistics services, covering the world’s major trade routes and focusing on select markets where we have competitive advantages and are able to maximize our market position.
ZIM’s unique strategy as a digital-oriented, asset-light, global niche carrier offers distinctive advantages, allowing the company to provide innovative and premium customer-centric services while maximizing profitability.
Through this focused strategy, enhanced digital tools, and a reputation as a top industry performer with high schedule reliability and service quality, ZIM is positioned to continue to expand its leadership and achieve best-in-class margins.
