ASML

CS - HMI Technical Support Engineer - Hsinchu

ASML  •  Taiwan, TW (Onsite)  •  4 months ago
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Job Description

Knowledge:
Understand the working principle of e-beam and be able to apply its principle knowledge on the machine

Skill:
Lands requirements on performance, diagnostics and usability covering multiple competencies and use-cases in early phases of product design
Provide solutions based on existing data and identify problems

Behavior:
Proactive and dedicated to problem solving, able to break down problems and resolve practical issues with logistics units.

Technical:
Independent and knowledgeable about a large amount of information integration, handling different technical support CS
Integrate and coordinate technical issues with back-end services and tracking
Technically mature within primary competency, growing expertise in sub-competencies. Experienced escalation handler in primary competency, able to support most escalations within primary competency.
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Key Responsibility
100% (Execution) – >90% (Interpretation)

Responsible for SBI or NPI or MBI 1st line problem solving As a expert in a certain technologyConsolidate issues and resolve issues jointly with GSC/DE follow processEnsure machine Uptime and tracking in each district Independently GSC / DE special action item.Estimate plan and consolidate clarify issue.

Personality:

High autonomyE-beam Certain Skill

Business Impact

Travel Site Region

Others:

Good Communication (in Chinese/English) skills

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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ASML

About ASML

Who are we?

ASML is an innovation leader in the global semiconductor industry. We make machines that chipmakers use to mass produce microchips. Founded in 1984 in the Netherlands with just a handful of employees, we’ve now grown to over 40,000 employees, 143 nationalities and more than 60 locations around the world.

What do we do?

We provide chipmakers with hardware, software and services to mass produce patterns on silicon through lithography. Our lithography systems use ultraviolet light to create billions of tiny structures on silicon that together make up a microchip. We push our technology to new limits to enable our customers to create smaller, faster and more powerful chips.

Who are our people?

While you may think that only engineers and mathematicians work at ASML, you'll be surprised to find out that our people come from a wide variety of backgrounds. Across ASML, we have dedicated teams that manage customer support, communications and media, IT, software development and more. Every team in the company is essential for pushing our technology and the industry forward.

If you love to tackle challenges and innovate in a collaborative, supportive and inclusive environment with all the flexibility and freedom to unleash your full potential, ASML is the place to be.

Join us!

Industry
Hardware & Semiconductors
Company Size
10,000+ employees
Headquarters
Veldhoven, NL
Year Founded
1984
Website
asml.com
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