Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary under limited supervision.
Issues require basic understanding of primary competency relation to elements of the Service Level Agreement (SLA), such as but not limited to service costs, availability/uptime, MTBI, throughput/productivity, and/or yield.
Hands over problem or problem aspects to others (Sr. CE's, 3rd line support or D&E), documents, packages and delivers all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), including feedback and improvement proposals on the quality of the aiding tools.
Advise customer technical personnel and first and second line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs, including supporting non-routine service actions. Able to resolve unexpected disturbances and provide countermeasures for primary competency with high degree of independence.
Execute: Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedure, make necessary decisions / adaptations during procedure and to realize optimal results.
Maintain: Understand SOP (Standard of Procedures) and MOP (Management of Procedures) and is able to give technical advices to update procedures and sequences. Can drive for changes and updates on complete SMIX.
Can lead training sessions for larger groups or more advanced topics.
Can offer detailed advice and support to groups or individuals
Can participates in the development of training materials and resources.
Explain appropriate actions to first line, second line, third line engineers and customer, train first line engineers and customers in routine and non-routine maintenance of equipment.
Provide input for improvement proposals and try to get them landed with the relevant stakeholders. May be involved in testing of new processes. Provide guidance to junior engineers on process optimalization.
Teach others on ASML products, Safety, IB&S and NPI, ways of working etc., while maintaining and broadening own knowledge.
Coaching aimed at developing specific engineering skills and competencies, such as coding, problem-solving, and software development methodologies, for engineers in and around their own clusters.
Requires at least BS degree with thorough experience in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.). or comparable thinking and working level. Experience in semiconductor industry preferred.
Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.
Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
Has specialized knowledge of competency/subsystem, product functionality.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Who are we?
ASML is an innovation leader in the global semiconductor industry. We make machines that chipmakers use to mass produce microchips. Founded in 1984 in the Netherlands with just a handful of employees, we’ve now grown to over 40,000 employees, 143 nationalities and more than 60 locations around the world.
What do we do?
We provide chipmakers with hardware, software and services to mass produce patterns on silicon through lithography. Our lithography systems use ultraviolet light to create billions of tiny structures on silicon that together make up a microchip. We push our technology to new limits to enable our customers to create smaller, faster and more powerful chips.
Who are our people?
While you may think that only engineers and mathematicians work at ASML, you'll be surprised to find out that our people come from a wide variety of backgrounds. Across ASML, we have dedicated teams that manage customer support, communications and media, IT, software development and more. Every team in the company is essential for pushing our technology and the industry forward.
If you love to tackle challenges and innovate in a collaborative, supportive and inclusive environment with all the flexibility and freedom to unleash your full potential, ASML is the place to be.
Join us!
