Job Description

Customer Support – CS Global Training Center – DUV Equipment Instructor - LinKou

Introduction

ASML dedicated to providing high-quality solution and services. We are looking for a DUV Equipment Instructor to join our Global Training Center and help to train engineers in equipment maintenance and operation. We are looking for someone who is enthusiastic about teaching and has a keen interest in machinery.

Job Mission

As a DUV Equipment Instructor, You will be responsible for the delivering and developing technical training for engineers. Your role is critical in ensuring that our engineers have the necessary skills to operate and maintain scanner effectively and safely.

• Main responsible for delivering training sessions on DUV equipment.
• Continuously develop and improve high‑quality technical training programs using a blended learning approach, including Instructor‑Led Training (ILT), Web‑Based Training (WBT), Case‑Based Learning (CBL), animations, and training reference materials.
• Maintain training machines, tools, and related equipment to ensure optimal training conditions.
• Ensure all training programs comply with safety regulations and operational standards.
• Collaborate closely with D&E and CS teams to continuously enhance training content and effectiveness.
• Support global training initiatives and travel if needed (up to 30%).
• Work on a shift schedule of 10 hours per day, 4 days per week.

Education and experience

• Bachelor’s degree or above in Engineering, Science, or related fields.
• 2-3 years of delivering Technical Training.
• Proven affinity with or expertise in education and/or didactics.
• Experience in semiconductor equipment maintenance is a plus.

Personal Skills

• Team-player, communicate pro-actively, have a healthy business sense and are on top of new opportunities which add value to our core business.
• A passion for training, teaching and learning.
• Good written and spoken English with Didactical skills and Cultural awareness.
• Analytic, abstract thinking, initiative, independent, sharing knowledge, stress tolerance and flexibility.

Context of the position

This position is within the Customer Service sector, home based location: Linkou in Taiwan.

The CS Organization is responsible for the installation, relocation, qualification, upgrades, repair and maintenance of the ASML systems at customer sites. Responsible for the necessary transfer of know-how to the customer. Local Customer Support field engineers perform these tasks at the customers within their specific region.

The CS GTC department is the crucial link between the development department and the thousands of engineers working at customer sites worldwide and engineers in Veldhoven performing this excellent support. The CS GTC department develops and delivers technical training through 1000’s of training events yearly worldwide.

Most trainees are from the CS sector. About 10% of the trainees are customer engineers. The CS GTC has training facilities in Veldhoven (NL), Linkou (Taiwan), Phoenix (USA), Hwasung-Si, Gyeonggi-Do (Korea) and Shanghai (China).

Other information

• Based in Taiwan, Linkou
• Flexibility to travel to other countries (up to 30%) if needed.
• Directly reporting to the TWTC Manager
• Work on a shift schedule of 10 hours per day, 4 days per week.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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