The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Checks with senior technician or manager in prioritization and planning. Works under limited supervision of progress and results of followed procedures.
Participate in existing feedback loop processes and identify some learning opportunities. Contribute to existing continuous improvement activities.
To provide efficient and quality PM service, logistic & administration support to the customer and enable sr. engineer to focus on technical diagnosis, structure issues and continuous improvement of ASML systems at customer location. In addition, to improve CS well-being and enhance competitiveness of ASML in high competitive latent market
On site at customer locations (7x24) for customer service
Equipment PM and conducting routine entry level service actions
Use existing procedures to perform predefined hardware actions & work assignment
Follow instructions for perfect part returns (PPR)
Receives instruction, guidance and direction from more senior level roles
Support in-fab logistic to fill in engineering information for parts /tools return
Tooling and parts preparation for service actions
Works with a limited degree of supervision
Guides and supports new team members; may assist in their formal orientation and training
Has full proficiency in specialty of technical processes or procedures through job-related training and considerable work experience
Ensuring compliance with health and safety legislation/5S in the cleanroom
Administration support /Daily operation system update
High school and above (高工、專科、科大，不限科系)
Ability to follow instructions in fast paced environments
Chary, detail-oriented and good execution quality
Accurate and timely setting out of the work
Excellent team player
Good communication skills
Good safety awareness and 5S
Licensed electrician preferred 電匠執照(尤佳)
Class B technician certification -Electromechanical & Power Machinery 機電、機械、動力機械乙級技術士 (尤佳)
Based English skills 基本英文程度
NA
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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Who are we?
ASML is an innovation leader in the global semiconductor industry. We make machines that chipmakers use to mass produce microchips. Founded in 1984 in the Netherlands with just a handful of employees, we’ve now grown to over 40,000 employees, 143 nationalities and more than 60 locations around the world.
What do we do?
We provide chipmakers with hardware, software and services to mass produce patterns on silicon through lithography. Our lithography systems use ultraviolet light to create billions of tiny structures on silicon that together make up a microchip. We push our technology to new limits to enable our customers to create smaller, faster and more powerful chips.
Who are our people?
While you may think that only engineers and mathematicians work at ASML, you'll be surprised to find out that our people come from a wide variety of backgrounds. Across ASML, we have dedicated teams that manage customer support, communications and media, IT, software development and more. Every team in the company is essential for pushing our technology and the industry forward.
If you love to tackle challenges and innovate in a collaborative, supportive and inclusive environment with all the flexibility and freedom to unleash your full potential, ASML is the place to be.
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