Job Description

Toromont Cat is looking for a Crushing Service Advisor to join our team! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type

Full Time, Permanent

Compensation

$59,025.00 to $73,783.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Crushing Service Advisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Coordinate service activities for crushing equipment including emergency breakdowns, planned maintenance, inspections, rebuilds, and commissioning projects.
• Schedule technicians, contractors, and support resources to meet customer and operational requirements.
• Create, organize, and maintain work orders, service documentation, quotations, and project records.
• Work closely with Crushing Service Supervisors, Branch Service Teams, Product Support Representatives (PSRs), and customers to ensure timely execution of service work.
• Monitor equipment downtime and prioritize service activities to minimize customer production losses.
• Coordinate parts availability, tooling requirements, and logistics for field service activities.
• Review technician service reports for completeness, accuracy, and billing requirements.
• Support warranty administration, technical investigations, and goodwill claims in accordance with manufacturer and company requirements.
• Track ongoing jobs and work-in-progress (WIP) to support accurate invoicing and profitability.
• Maintain regular communication with customers throughout the repair process, providing updates on timelines, scope changes, and equipment status.
• Support machine commissioning, startup activities, and equipment delivery projects.
• Assist with service planning for major shutdowns, crusher relocations, liner change-outs, and plant maintenance programs.
• Promote safe work practices and ensure compliance with all company and customer site safety requirements.

Must-haves for this role:

• Post-secondary education in a technical, mechanical, mining, aggregates, construction, or related field is considered an asset.
• Minimum 3-5 years of experience in crushing, screening, heavy equipment, mining, aggregates, or industrial service operations.
• Strong understanding of crushing and screening equipment, including jaw crushers, cone crushers, impact crushers, screens, feeders, and conveyors.
• Experience coordinating field service or maintenance activities.
• Strong planning, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and service management systems.
• Bilingual (English and French)

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed.