Flight Centre Travel Group

Cruiseabout Team Leader - Indooroopilly, QLD

Flight Centre Travel Group  •  State of Queensland, AU (Onsite)  •  5 months ago
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Job Description

  • Absolutely love setting sail on the seas?
  • Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
  • Looking for your next leadership opportunity?

Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our Indooroopilly Store. Let's turn your passion for cruise holidays into an unforgettable journey with us! 🚢✨ Join the cruise revolution and let's make waves together! 🌊 #CruiseIntoYourDreamJob

Key Responsibilities

  • Quoting, booking and invoicing cruise bookings and packages
  • Ensure that KPIs are met, meeting and exceed monthly sales targets
  • Support and handle walk in, email & telephone enquiries efficiently and accurately
  • Maximise sales opportunities by upselling & cross-selling
  • Monitor and action all relevant mailboxes daily
  • Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

  • Proven experience working in a customer service environment and working towards sales targets
  • Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
  • GDS experience
  • Exceptional focus on details, adept problem-solving skills, and thrive under pressure
  • Ambitious, highly motivated, and proficient in organizing tasks efficiently

What you'll Enjoy:

🛳️ Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures

🌏 Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide

🙋🏾‍♀️ Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

👐🏽 Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

🎉 Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills

🏆 Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

💎 Explore Endless Horizons Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

🥦 Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞 Mental Health: Support and Employee Assistance Program for staff and family

🎉 Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)    

🙏🏼  Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚 Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism

** Please advise your leader before applying **

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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