Flight Centre Travel Group

Cruise Product Coordinator - Broadbeach, QLD

Flight Centre Travel Group  •  State of Queensland, AU (Onsite)  •  10 days ago
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Job Description

Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers.

This role sits at the heart of our product and admin operations, working across everything from rates, packages, and website updates to partner coordination and sales queries. You’ll keep our products accurate, competitive, and market‑ready by blending analytical work, cross‑team collaboration, and hands‑on problem‑solving.

This a 12 month contract (Maternity leave cover)

A day in the life:

  • Provide proactive administration support to the Cruise Product Managers across day‑to‑day operations
  • Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution
  • Ensure all packages loaded onto the website are accurate, up‑to‑date, and displayed correctly across all relevant platforms
  • Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‑free
  • Test Traveltek Clusters to ensure they are accurate and bookable
  • Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets
  • Conduct regular rate analysis to stay competitive and aligned with market trends
  • Research new products, tours, and attractions to enhance our offering or create upsell opportunities
  • Carry out weekly checks of rates and inventory for products currently being promoted

Who you are:

  • 12+ months’ experience in retail or wholesale travel preferred
  • A passion for cruising and strong product knowledge is a bonus, however we’re equally open to candidates with extensive travel experience who bring a deep understanding of the industry
  • Natural organizer with excellent attention to detail
  • Calm under pressure and comfortable juggling multiple priorities
  • Proactive problem‑solver who anticipates and resolves issues early
  • Confident, clear communicator with all stakeholders
  • Tech‑savvy — comfortable with systems, trackers, and inbox management
  • Customer‑focused with a passion for delivering great experiences
  • Team‑spirited, supportive, and flexible (including some public holidays)
  • Detail‑driven with strong ownership from start to finish
  • Adaptable — handles shifting priorities and change with ease

This a 12 month contract (Maternity leave cover)

What you'll enjoy:

📚 Ongoing brain power-ups and skill sharpening

🚀 Catapult your career across a network of brands and businesses in an evolving industry

✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

👩‍⚕️ Access to industry leading health and well - being programs and financial advisors

🌴 Set up shop in a swanky beachfront office in Broadbeach

💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

👐🏻 Take volunteer leave as part of giving back to the local community

#LI-KP1#IGNT#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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