Ready to set sail on a career that connects people to unforgettable journeys? At Costa, we’re looking for a passionate Cruise Expert tobe the voice behind our experiences. If you thrive on helping others, love turning inquiries into bookings, and bring energy, empathy, and persuasion to every call, this is your chance to anchor your talent in a global brand that celebrates adventure.
Who we are:
Welcome to our global community! We take pride in our diverse workforce of over 20,000 professionals from 70 different countries and cultures. Our values are centered on openness, positivity, and mutual support. We foster an environment of trust and transparency, ensuring that every voice is heard.
How you´ll live your ambition
Based in our Barcelona office, you’ll be the voice of our cruise brand, inspiring travelers to embark on unforgettable journeys across the seas; you’ll connect with customers from around the world, guiding them with warmth, expertise, and enthusiasm. Your role will be key in creating memorable impressions and building lasting relationships with our customers.
Demonstrate your passion
Handle incoming sales calls from potential customers.
Make outbound campaign calls using lists generated by the activation team.
Handle administrative tasks following each call (e.g. closing bookings, updating database, CRM registration).
Provide exceptional customer service by effectively handling requests related to reservation changes, modifications or questions using both voice and non-voice channels.
Process reservation changes according to policies and availability.
Follow up on callback requests coming from web options.
Manage non-voice written channels (emails) with commercial and professional approach.
Identify and assess customers’ needs to achieve satisfaction
Get things right
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Take the extra mile to engage customers
You will also be the first ambassador of Costa Cruises, promoting our Brand to create amazing holidays experiences for our Guests!
What makes you unique:
A fluent level in any of the following languages: GERMAN, FRENCH, ITALIAN or SPANISH with exceptional grammar and spelling skills, both spoken and written
Customer care & sales experience
Ability to communicate clearly and capture customer attention, generating emotional impact and authentic connection.
Active listening to identify business needs and opportunities accurately.
Talent to generate trust, build relationships and close deals by analyzing information and using it strategically.
Ability to communicate in a clear, empathetic and emotionally connected manner.
Focus on conflict resolution and delivery of practical and effective solutions.
Ability to handle objections and resolve conflicts with empathy, always focused on achieving business goals.
Ability to multi-task, prioritize, and manage time effectively
Achievement and goal-oriented
Motivated and self-starter
Why Costa:
Full-time or Part-time contract
Competitive salary plus sales bonus
Restaurant ticket
Soft Landing Package (for those relocating from outside Spain – Europe only)
Amazing office located at TORRE MAPFRE, iconic Barcelona’s skyscraper, next to the beach on the seafront.
Free after-work activities (Yoga, CrossFit, Team drinks, etc.)
Growth opportunities and professional development
2 free cruises per year for employees and family members
Inclusion & Belonging
Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.
At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.
Additional Info
CV Format: you can attach your CV in PDF or Word format
Bring your ambitions to life. Join us and discover our ocean of possibilities!
#Costa #LI-Hybrid
Carnival Corporation & plc (NYSE: CCL; NYSE: CUK) is the largest global cruise company, and among the largest leisure travel companies, with a portfolio of world-class cruise lines and a fleet of over 90 ships. Together its cruise lines – including AIDA Cruises, Carnival Cruise Line, Costa Cruises, Cunard, Holland America Line, P&O Cruises, Princess Cruises, and Seabourn – visit more than 800 ports around the world and account for nearly 40% of the overall cruise market globally.
In 2024, the company’s talented workforce of over 160,000 team members from 150 countries delivered unforgettable happiness to approximately 13.5 million guests by providing extraordinary cruise vacations, while honoring the integrity of every ocean sailed, place visited, and life touched.
Carnival Corporation owns and operates eight destinations globally, designed exclusively for guests of the company’s cruise lines, as well as Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. The company is dual-listed and traded on the London and New York stock exchanges and is included in both the S&P 500 index in the US and the FTSE 250 index in the UK.
