Job Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About The Role

The Cruise Director will focus on delivering exceptional guest experiences while ensuring high standards of service and professionalism. The Cruise Director will manage the Cruise Attendants to ensure they maintain a clean, tidy, and welcoming environment for our guests. With strong leadership skills and a commitment to excellent customer service this role will contribute to our ongoing success in providing unforgettable experiences.

Key responsibilities include but not limited:

• Deliver exceptional guest experiences through outstanding customer service and consistent high performance.
• Manage and oversee Cruise Attendants, ensuring professionalism and optimal service delivery.
• Address and resolve guest complaints promptly to uphold a positive experience on board.
• Handle daily ticketing procedures, managing manifests, headcount responsibilities, document processing, sales, and reconciliation of onboard tills.
• Maintain high standards of food and beverage knowledge, ensure compliance with Food Safety regulations, manage stock control, and oversee daily reconciliation of products.

About You

We are seeking a reliable and self-motivated individual to join our Marine team full-time as a Cruise Director. The ideal candidate will have a strong background in the marine and tourism environment. As Cruise Director you will possess exceptional interpersonal and communication skills, allowing you to interact effectively with both guests and team members. Your proactive approach and adaptability will make you a perfect fit for our dynamic work environment.

To be successful in this role you will have:

• Sound knowledge of the marine and tourism industry which will enhance our guest experiences.
• High level of attention to detail to ensure that standards and expectations are consistently met.
• A proactive nature allowing you to identify areas for improvement and take initiative in enhancing service delivery.
• Ability to work effectively within a team environment

Requirements

• Certificate and/or Diploma in Hospitality/Tourism or comparable supervisory experience
• HLTAID011 Provide First Aid (mandatory)
• HLTAID015 Provide Cardiopulmonary Resuscitation and Advanced Oxygen Resuscitation (mandatory)
• QLD Responsible Service of Alcohol (mandatory)
• QLD Working with Children’s Check (Blue Card) (mandatory)
• SITSS0016 – Food Handling Supervisor
• Elements of Shipboard Safety Skillset

Benefits

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Applications will be reviewed and progressed as they are received, so don't wait, apply now!