Job Description

Must possess outstanding interpersonal communication skills to effectively interface with guests, supervisors, and team members. Responsible for all results from the Expo line through the dining experience.

Supervisory Responsibilities:

• Yes.

Duties/Responsibilities:

• Possesses complete knowledge of all procedures related to the job.
• Continuously fosters great relationships with team members in all areas and mentors others to do the same.
• Ensures that all guests are treated in a prompt, professional, and courteous manner.
• Must possess outstanding interpersonal communication skills to effectively interface with guests, supervisors, and team members.
• Sets standards by being cooperative, helpful, and friendly, and by presenting a neat, clean, well-groomed appearance.
• Integral in ensuring strict adherence to all policies and procedures.
• Assists in weekly inventory of all supplies to ensure all equipment and products needed are on hand and properly rotated.
• Assists in meeting budgeted figures for labor and other expenses.
• Ensures excellent guest service.
• Notifies team members of changes in policy and procedure.
• Must work closely with the Department Trainer to ensure all new hires are trained both with classroom and floor programs. Ensure all existing team members are attending follow-up training sessions.
• Communicate any problems or concerns to the Crossings Restaurant Manager.
• Works with all departments to ensure proper communication.
• Participates in departmental meetings as required.
• Maintains files in such a way that another supervisor could perform efficiently in the event of his/her absence.
• Promotes the Casino through goodwill and a positive attitude.
• Maintains high sanitation and safety standards.
• Maintains security of products and areas assigned to a department.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated fairly and consistently.
• All other duties as assigned.

Minimum Education and Experience Requirements:

• Minimum 1 year as a supervisor in a full-service restaurant.
• High school Diploma

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).
• Able to obtain a Food Manager Certificate.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
• Demonstrates the ability to establish credibility and rapport with operating leaders.
• Ability to work flexible shifts and days of the week, including holidays.

Physical Requirements:

• Must be able to work while standing for hours at a time.
• Must be able to lift up to 15 pounds at times.
• Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust.