Cape Air

Cross Trained Agent

Cape Air  •  $31k/yr  •  Montana (Onsite)  •  1 hour ago
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Job Description

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES:
•     Check in passengers and baggage using Cape Air’s passenger service system
•     Make passenger reservations and rebook flights
•     Make boarding announcements
•     Provide extra assistance to passengers with special needs
•     Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
•     Share information with pilots/ramp/operations using radio communications
•     Organize ticket and cash reports
•     Handle delayed or missing baggage and process claims
•     Assure compliance with FAA and airport security procedures
•     Meet and marshal aircraft
•     Fueling Cape Air aircraft, if applicable to station operations
•     Load and unload passengers and their baggage
•     Escort passengers out to the aircraft
•     Additional duties as assigned  
        
QUALIFICATIONS:
•     Airline work experience preferred
•     Airline reservation system experience preferred
•     Must be at least 18 years old
•     Must hold a high school diploma or equivalent
•     If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
•     Must be able to lift up to 70 lbs.
•     Basic computer skills required
•     Excellent communication and excellent customer service skills required
•     Ability to interact effectively with others
•     Ability to work independently and adapt to changing work priorities
•     Ability to communicate effectively, orally and in writing
•     Flexibility of schedule is a must
•     This position will often require working nights, weekends and holidays
•     Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
Cape Air

About Cape Air

Our goal is to get you where you want to be as quickly and easily as possible. Since our first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to some of the most beautiful destinations in the world.

Shortly after that first flight, we expanded our service across southern New England to Hyannis, Nantucket, New Bedford, Martha’s Vineyard and Providence, RI. In 1993, we began offering flights between South Florida and the Keys, and in 1998, our Caribbean route took flight. We began service in Micronesia in 2004 and added 2 new aircraft to our fleet, the ATR-42, which served our routes between Guam, Rota, and Saipan. We expanded our service to the Midwest markets in 2007, and then entered the Montana region in 2013.

Now, Cape Air operates a fleet of 68 Cessna 402s, 30 Tecnam P2012 Travellers, and 4 Britten-Norman Islanders.

A milestone was reached in September of 2019 with the arrival of Cape Air's newest aircraft type - the industry-changing Tecnam P2012 Traveller. With up to 200 flights per day during high season, Cape Air carries over 400,000 passengers a year, making us one of the largest commuter airlines in the United States.

Wherever we fly, Cape Air is recognized for our outstanding customer service and convenient flight schedules. We have ticket and baggage agreements with most major airlines which means smooth connections and money-saving joint fares for our passengers.

As an employee-owned company, and on behalf of our owners, we hope you enjoy your trip on Cape Air and we aim, as our mantra encourages, to MOCHA HAGoTDI. It means to Make our Customers Happy and Have a Good Time Doing It.

Industry
Aviation & Aerospace
Company Size
501-1,000 employees
Headquarters
Hyannis, Massachusetts
Year Founded
1989
Website
capeair.com
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