Title: Cross Functional IT Support Manager
Employee Classification: Cross Funct IT Support Manager
Campus: University of North Texas
Division: UNT-Information Technology
SubDivision-Department: UNT-University Technologies
Department: UNT-Administrative IT Services-150100
Job Location: Denton
Salary: $73,396.28
FTE: 1.000000
Retirement Eligibility: TRS Eligible
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Administrative Information Technology Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.
Works as a flexible member of the AIT Managers Team to manage IT support operations. Provides advanced-level technical support to AITS customers. Manages and assists with upgrades, installations, and maintenance of servers, desktops, and software as needed. Utilizes the ServiceNow tracking system for all work documentation. Supervises full-time staff and student workers. Serves as a backup with on-call duties as a member of the AIT Managers group. Provides assistance with the administration of NextGen eForms and Cayuse. Works with our departments on software compliance reports.
Bachelor's degree in related field and five years of related computing work experience; or any equivalent combination of education, training and experience.
Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments. Ability to supervise and train subordinates. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications oriented information.
Prior experience managing a staff of full-time and part-time IT employees. Prior experience managing a helpdesk, routing tickets, managing staff workloads. Prior experience managing windows application servers with an emphasis on security. Extensive knowledge of Active Directory management. Knowledge of PowerShell scripting. Experience using Microsoft Intune and Microsoft Configuration Manager.
Communicating with others to exchange information.
Lifting and Moving objects up to 50 pounds.
Moving about to accomplish tasks or moving from one worksite to another.
Operating motor vehicles or heavy equipment.Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.
No adverse environmental conditions expected.
M-F 8am to 5pm with occasional on-call
Yes
This is a Security Sensitive Position.
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
For information regarding our Benefits, click here.
The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
The University of North Texas System includes the University of North Texas in Denton, the University of North Texas Health Science Center in Fort Worth and the University of North Texas at Dallas. The UNT System Administration is based in Downtown Dallas. UNTS is governed by a Board of Regents appointed by the Governor of Texas and is the only Texas public university system headquartered in the vibrant North Texas region. The three independent universities of the UNT System have combined enrollment exceeding 42,000 students across five major teaching locations, including each main campus, as well as Frisco and Downtown Dallas. UNTS institutions award more than 9,000 degrees each year – including the largest number of master’s and doctoral degrees in the region. Overall, the UNT System boosts the Texas economy by nearly $5.2 billion each year.
