Job Description

Job Title: Cross Dock Supervisor

Location: Querétaro, Mexico – On-Site

Type of Contract: Full-Time Employee via GP (Employer of Record)

Salary Range: Market Rates

Language Requirements: Strong English communication skills (assumed based on regular interaction with customers and external partners)

Openings: 6 Positions

• 3 positions: First Shift – 7:00 AM to 3:00 PM
• 3 positions: Second Shift – 3:00 PM to 11:00 PM

Target Start Date: October 12, 2026

Selection Deadline: End of September 2026 to allow time for onboarding

Our client is seeking a skilled Cross Dock Supervisor with experience in warehouse supervision, cross-dock operations, and logistics to join their growing team. You will play a key role in managing inbound and outbound freight transactions, coordinating with third-party logistics personnel, and resolving operational issues on the warehouse floor. Your work will directly impact freight accuracy, shipment timeliness, and overall cross-dock performance.

Key Responsibilities

• Execute receiving and shipping transactions accurately within the Warehouse Management System (WMS).
• Verify physical freight against packing lists, bills of lading, manifests, and other shipment documentation.
• Coordinate daily workflows and compliance requirements with third-party logistics (3PL) warehouse personnel.
• Manage outbound shipment coordination according to customer carrier schedules and freight requirements.
• Serve as the first point of contact for discrepancies, damaged freight, and system-related issues, using customer portals as required.
• Maintain accurate paperwork, digital records, shipment photos, and documentation for non-compliant or exception shipments.
• Monitor cross-dock lanes, trailer loading and unloading activity, and key performance indicators to support timely and efficient operations.

Must-Have Qualifications

• Minimum 2 years of experience in warehouse supervision, cross-dock operations, logistics, or a closely related environment.
• Hands-on experience with Warehouse Management Systems; experience with Körber WMS is strongly preferred.
• Proficiency with Microsoft Office tools and the ability to work comfortably with customer and logistics portals.
• Strong verbal and written communication skills for coordinating with customers, vendors, carriers, and 3PL partners.
• Proven ability to identify and resolve shipping discrepancies and operational issues in a fast-paced environment.
• Strong attention to detail when reviewing freight, shipment documentation, and inventory records.
• Ability to work the assigned 7:00 AM–3:00 PM or 3:00 PM–11:00 PM shift and adjust to freight-related operational requirements when necessary.

Preferred Qualifications

• Previous experience supervising cross-dock or high-volume freight operations.
• Familiarity with Körber WMS.
• Experience tracking and reporting warehouse or logistics KPIs.
• Experience working directly with external carriers, customers, and third-party warehouse teams.
• Strong organizational and documentation-management skills.