Job Description

• Direct, coordinate, and supervise the activities of drivers to ensure the productivity and safety of our drivers, vehicles, and equipment, and our customers’ products. 
• Ensure safe & timely delivery of invoiced products to our established customers. 
• Performance of your team – review & drive personal metrics, perform regularly scheduled observations, adherence to driver schedules, and pre-determined routes. 
• Document, schedule, and verify completion of regularly scheduled maintenance and repairs to the company fleet. 
• Communicate directly with distribution center leaders on the condition and timeliness of received shipments. 
• Communicate with the Customer Service team on returns, damaged products, etc. 
• Maintain the physical condition of your facility to reflect cleanliness, efficiency, and organization (5S). 

• Maintain daily, weekly, and monthly reports. 
• Direct daily cross-dock operations, leading a team of professional drivers to ensure safe, accurate, and timely delivery of all invoiced products.

• Coordinate delivery routes and schedules, monitoring driver performance, adherence to routes, and on-time delivery KPIs.
• Conduct regular driver observations, coaching sessions, and performance reviews to maintain high safety and productivity standards.
• Oversee DOT-compliant fleet maintenance, including scheduling repairs, logging service records, and minimizing downtime.
• Partner with distribution center leadership to monitor inbound shipment quality, accuracy, and timeliness.
• Communicate with Customer Service regarding returns, damages, and delivery issues to ensure prompt resolution.
• Maintain facility cleanliness, organization, and efficiency in alignment with 5S principles.
• Generate daily, weekly, and monthly operational reports for leadership review.
• Implement continuous improvement initiatives to streamline workflows and enhance productivity.
• Assume other duties as assigned. 

• Manage the work of others, including planning, assigning, scheduling, and reviewing work.
• Ensures quality standards are met.
• Hire, terminate, train, and implement ongoing development for all cross-dock staff.
• Review performance and administer corrective action for staff.  

• Bachelor’s Degree or equivalent work experience. 

• 5 years+ in specialized profession or equivalent. 

• Prior senior lead/supervisor experience. 

• At least 5 years+ of experience in transportation and material handling activities for high volume warehousing and/or freight consolidation trucking terminal operations. 

• Must be able to work in cooperation and communicate effectively with others. 

• Ability to lift up to 75lbs. 

• Have no motor vehicle violations within the last 24 months 

• Must be able to pass a required pre-employment drug screen 

• Must be able to pass a DOT physical 

• Must be able to stand for long periods, sit, walk, push, pull, bend, and climb. 

• Health Benefits: Medical, Dental, Vision, HSA/FSA Options
• Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
• Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
• Paid Time Off (PTO) & Holidays

• Education Support: Tuition Assistance and Scholarships for Dependents
• Employee Referral Bonus Program
• Employee Purchase Discounts
• Professional Opportunities: Ongoing training, internal growth, and leadership development