Job Description

Cross Department Clerk (Food Services Department) (substitute)

Varied Hours

Status: Reports to Food Services Manager

Pay Level 3

Purpose To provide coverage in any of four positions in Food Services: Cheese, Wine & Beer Assistant, Deli Packager, Deli Counter Service, and Dish & Kitchen Assistant. The position will have a full-time schedule but may be assigned to work in any of the listed roles as needed.

Responsibilities

• Package and label prepared food product following merchandising as outlined by a member of the Food Services management team.
• Create and maintain attractive and abundant display of Grab and Go cooler.
• Rotate items by date of Grab and Go cooler items to maintain freshness and keep batches separate.
• Ensure labels and signs of items with ingredients and pricing are accurate in Grab and Go cooler and deli and cheese cases.
• Assist with food preparation in the Kitchen as needed.
• Perform other tasks as assigned by a member of the Food Services management team.
• Serve customers from sandwich counter, meat and cheese cases, and espresso bar in prompt, friendly, and courteous manner.
• Adhere to menu, recipes, and portioning when fulfilling orders.
• Fulfill customer orders in a timely and accurate fashion.
• Slice cheese and meat to order for customers.
• Stock deli and cheese cases fully to create feeling of abundance.
• Rotate deli and cheese items by date to maintain freshness and keep batches separate.
• Clean all dishes, pots, pans, silverware and utensils and ensure compliance with sanitation and health department regulations.
• Return all items to proper locations in safe and accessible manner at the end of each shift.
• Clean all sinks and dishwashing area, including equipment, to ensure compliance with sanitation and health department regulations.
• Maintain bussing and refuse station in café.
• Cut and package cheese for best yield and customer appeal.
• Cut and slice cheese to order for customers.
• Offer samples of cheese when requested.
• Assist in receiving and putting away cheese deliveries, as requested.
• Maintain sanitation and health department regulations when cleaning and handling cheese cutting and wrapping equipment.

Customer Service

• Treat customers, co-workers, and vendors fairly, consistently, and with respect.
• Ensure efficient, friendly, and informative service according to established customer service vision and standards.
• Begin customer interaction with a friendly greeting.
• End customer interaction with a pleasant farewell.
• Provide informed and accurate answers for customer questions, including seeking assistance from co-workers when unable or unsure.

Department Maintenance

• Maintain work area in sanitary and orderly condition following department standards and health department regulations as applicable; clean surfaces, remove trash and recyclables promptly, sweep and mop floors and walk-ins.
• Pull old or low-quality items, record and promptly dispose of them, following established procedures.
• Follow safety, storage, and labeling procedures, as well as safety and sanitation guidelines for dish and utensil handling.
• Follow record-keeping procedures including transfer of products from other departments.
• Carry out established opening and closing procedures.

General Duties

• Perform other tasks as assigned by a member of the Food Services management team.
• Attend department meetings.
• Follow department policies and procedures.
• Be responsible for safety in the workplace by creating a safe work environment, reporting safety concerns to a manager or member of the Safety Committee, and adhering to safety rules and regulations.

Requirements

The responsibilities as listed in this job description are representative only and not exhaustive of the tasks an employee may be required to perform. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualifications

• Ability to project friendly, outgoing personality.
• Ability and desire to keep pace during rushed periods of service.
• Organized and pays attention to details.
• Ability to handle multiple demands and quickly change assignments.
• Experience serving the public.
• Familiarity with natural foods.
• Ability to lift 50 lbs. with or without reasonable assistance.
• Ability to stand for long periods of time.
• Ability to follow the safety policies and procedures of Hunger Mountain Co-op.
• Ability to provide excellent service to customers, vendors, and co-workers.
• Ability to work well with others in a cooperative environment where teamwork and constant communication are essential.
• Ability to be physically present onsite at the Co-op to perform the requirements of this position.