Job Description

Mercier Consultancy is excited to present a remote work opportunity for a Croatian-Speaking Service Agent to support Booking.com customers from anywhere in Greece! We are seeking enthusiastic and customer-focused individuals who are fluent in Croatian and committed to delivering outstanding service in a work-from-home setting.

As a Croatian-Speaking Service Agent, you will serve as a key point of contact for Booking.com users, assisting with inquiries, resolving issues, and ensuring a seamless booking experience. This role offers the flexibility to work comfortably from your own home within Greece while being part of a dynamic team.

Responsibilities

• Handle customer inquiries and support requests in Croatian via phone, email, and chat
• Assist customers with booking-related questions and problem resolution
• Maintain accurate records of customer interactions using CRM tools
• Collaborate with internal teams to resolve complex issues promptly
• Provide product information and guidance to enhance the customer experience
• Collect customer feedback to help improve services
• Participate in ongoing training to stay informed about Booking.com policies and updates

Requirements

• Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
• Excellent communication and customer service skills
• Experience in customer service or call center roles is preferred
• Ability to work independently and manage time effectively in a remote environment
• Strong problem-solving and multitasking abilities
• Reliable internet connection and a suitable home workspace
• Flexible and adaptable to dynamic work conditions

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Fee for the Real State agency paid by our client.
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel.
• Fully Paid Training
• Free Greek Course
• Discounts and Benefits with their partners
• And More...