Job Description
Mercier Consultancy is seeking a dedicated Croatian Speaking Customer Service Representative to join a leading travel company based in Greece. This role involves providing outstanding support to Croatian-speaking customers by assisting them with travel bookings, inquiries, and ensuring a smooth customer experience throughout their journey.
With your fluency in Croatian, you will serve as a vital link between the company and its clients, offering personalized assistance, resolving issues, and delivering exceptional service that aligns with the company's commitment to excellence in the travel industry.
Responsibilities
- Provide high-quality customer service in Croatian via phone, email, and chat for travel-related inquiries and bookings
- Assist customers with flight, hotel, and package reservations
- Address customer concerns and resolve issues promptly and professionally
- Maintain accurate records of customer interactions in the CRM system
- Collaborate with travel partners and internal teams to ensure timely and efficient service delivery
- Collect customer feedback to contribute to service improvements
- Stay informed of travel industry trends, promotions, and company offerings
Requirements
- Fluency in Croatian and English, with excellent verbal and written communication skills
- Excellent customer service skills with a friendly and professional demeanor
- Experience in customer service, preferably within the travel or tourism sector, is advantageous
- Ability to manage multiple customer inquiries efficiently in a fast-paced environment
- Detail-oriented with strong problem-solving and organizational skills
- Passion for travel and helping customers create memorable experiences
- Familiarity with customer support software and CRM systems is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation )
Private Health Insurance
50 euros food bonus (if work from office)
2 Extra Salaries Per Year
A lot of extra perks
