Job Description
Mercier Consultancy is thrilled to present an opportunity for a Croatian Speaking Customer Service Representative for our Client, a leading Digital Travel Company, based in Greece. In this exciting position, you will provide exceptional support to Croatian-speaking customers seeking assistance with their travel inquiries and bookings.
Your fluency in Croatian will be essential in helping clients navigate our online travel services, addressing their questions, and ensuring a smooth and satisfying customer experience. By delivering high-quality service, you will contribute significantly to enhancing customer loyalty and the overall success of the company.
Responsibilities
- Deliver high-quality customer service in Croatian through phone, email, and chat related to travel inquiries and bookings
- Assist customers with trip planning, reservations, cancellations, and modifications
- Handle inquiries regarding travel policies, itineraries, and payment options
- Effectively resolve customer complaints and issues while maintaining a professional demeanor
- Document customer interactions accurately in our CRM system
- Collaborate with internal teams to ensure timely resolutions and service delivery
- Stay informed about travel trends and updates pertinent to our services
Requirements
- Fluency in Croatian and English, with excellent communication skills
- Strong customer service orientation and a passion for the travel industry
- Previous experience in customer service, particularly in travel or tourism, is preferred
- Able to manage multiple inquiries efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
- Genuine interest in travel and assisting customers in their travel planning
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
