Job Description

Mercier Consultancy is offering an exciting opportunity for Croatian-Speaking Customer Experts to join our team in Athens, Greece, with fully paid relocation. This role is ideal for professionals passionate about delivering exceptional customer service while experiencing the vibrant culture of Athens.

As a Customer Expert, you will be the primary point of contact for Croatian-speaking clients, providing support, resolving inquiries, and ensuring a smooth customer journey. Your role is key in strengthening client relationships and promoting customer satisfaction.

Responsibilities

• Provide excellent customer support to Croatian-speaking clients through various communication channels
• Handle inquiries, complaints, and requests professionally and effectively
• Document customer interactions accurately in the CRM system
• Collaborate with internal teams to resolve issues and improve the customer experience
• Educate customers on products and services to enhance engagement
• Collect customer feedback for continuous service improvement
• Participate in training and development programs

Requirements

• Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
• Strong communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Ability to handle multiple tasks in a fast-paced environment
• Customer-focused attitude and team player
• Willingness to relocate to Athens, Greece (full relocation package provided)

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...