Job Description

Mercier Consultancy is seeking a dedicated Croatian-Speaking Customer Service Representative to join our Hospitality Department, offering the flexibility of remote work based in Greece. In this role, you will be responsible for delivering exceptional support to Croatian-speaking clients, assisting them with inquiries related to our hospitality services and ensuring a seamless customer experience.

Your fluency in Croatian will allow you to effectively communicate and build strong relationships with clients, addressing their needs with professionalism and empathy. If you are passionate about hospitality and customer service and enjoy working remotely, this opportunity is perfect for you.

Responsibilities

• Respond to customer inquiries from Croatian-speaking clients via phone, email, and chat
• Provide detailed information about our hospitality services and offerings
• Efficiently resolve client concerns and ensure high customer satisfaction
• Maintain accurate records of customer interactions in the CRM system
• Coordinate with internal teams to improve customer experience and service delivery
• Participate in training sessions to keep updated on services and customer service best practices
• Foster a positive and collaborative remote working environment

Requirements

• Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
• Strong communication and interpersonal skills
• Previous experience in customer service, ideally within the hospitality sector
• Ability to handle multiple tasks and work effectively in a remote environment
• Proficiency with customer service software and CRM tools
• Problem-solving mindset with excellent attention to detail
• Self-motivated, proactive, and capable of working independently

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Fee for the Real State agency paid by our client.
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel.
• Fully Paid Training
• Free Greek Course
• Discounts and Benefits with their partners
• And More...