Job Description

Mercier Consultancy is excited to offer a Croatian Speaking Customer Service role within a leading Hospitality Company based in Greece, including accommodation as part of the package. This opportunity is perfect for candidates looking to work in a dynamic and client-focused environment while enjoying the beautiful surroundings of Greece.

In this role, you will provide excellent customer support to Croatian-speaking clients, handling inquiries and resolving issues related to hospitality services. Your communication skills and customer-oriented approach will be vital in ensuring a positive experience for all clients.

Responsibilities

• Assist Croatian-speaking clients with questions and concerns regarding hospitality services
• Provide timely and effective solutions to customer issues to maintain high satisfaction
• Maintain accurate records of client interactions and feedback
• Collaborate with team members to improve service processes and client support
• Stay informed about hospitality industry trends and company offerings
• Represent the company professionally and uphold its reputation

Requirements

• Fluency in Croatian and English, both written and spoken
• Strong communication and interpersonal skills
• Previous experience in customer service, preferably in the hospitality sector
• Ability to work effectively as part of a team and independently
• Problem-solving skills and attention to detail
• Flexibility and willingness to work in Greece with provided accommodation
• Passion for delivering exceptional customer service in hospitality is a plus

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation )
• Private Health Insurance
• 50 euros food bonus (if work from office)
• 2 Extra Salaries Per Year
• A lot of extra perks