Job Description

Mercier Consultancy is pleased to offer an exciting opportunity for a Croatian Speaking Customer Service Representative with fully paid relocation to Greece! Join our dynamic team and play a key role in delivering excellent customer service to our Croatian-speaking clients.

In this role, you will be the voice of the company, handling customer inquiries, providing solutions, and ensuring a positive experience. Relocate to Greece and enjoy working in a vibrant, multicultural environment while advancing your professional skills.

Responsibilities

• Respond to customer inquiries in Croatian via phone, email, and chat promptly and professionally
• Assist clients with their questions and issues related to products and services
• Record and maintain accurate information about customer interactions
• Work collaboratively with team members to resolve complex customer problems
• Provide advice and support to customers to enhance their satisfaction
• Collect customer feedback to aid service improvement initiatives
• Engage in continuous learning and training to stay updated on company offerings

Requirements

• Fluency in Croatian and English, both spoken and written
• Excellent communication and interpersonal skills
• Previous experience in customer service or related roles is an advantage
• Ability to multitask and thrive in a fast-paced work environment
• Detail-oriented with strong problem-solving capabilities
• Passion for helping customers and providing exceptional service
• Familiarity with CRM systems and customer service tools is beneficial

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation )

Private Health Insurance

50 euros food bonus (if work from office)

2 Extra Salaries Per Year

A lot of extra perks