Job Description

Mercier Consultancy is excited to offer a fantastic opportunity for a Croatian Speaking Customer Service Representative to join the travel giant Booking.com in Greece. This role includes a comprehensive relocation package to support your move. As part of the customer service team, you will assist Croatian-speaking customers with their travel bookings, resolving queries, and ensuring an outstanding service experience.

Working with Booking.com, a global leader in the travel industry, you will be part of a vibrant, multicultural team that values customer satisfaction and innovation. This is your chance to grow your career in a dynamic and rewarding environment while enjoying life in beautiful Greece.

Responsibilities

• Provide excellent customer support to Croatian-speaking clients via phone, email, and chat
• Assist customers with booking inquiries, modifications, cancellations, and general travel-related requests
• Resolve issues effectively and efficiently to ensure customer satisfaction
• Maintain up-to-date knowledge of Booking.com's products, policies, and procedures
• Document customer interactions accurately in the CRM system
• Collaborate with team members and other departments to deliver a seamless customer experience

Requirements

• Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
• Excellent communication and interpersonal skills
• Customer-focused attitude with problem-solving abilities
• Flexibility to relocate to Greece with support from the relocation package
• Ability to work in a fast-paced environment and handle multiple priorities
• Previous experience in customer service or the travel industry is preferred but not mandatory
• Proficiency with CRM systems and basic computer skills

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...