Job Description

Key Responsibilities:

1. CRMS Configuration & Customization:

• Customize and configure the CRMS system based on the organization's requirements.
• Develop custom workflows, reports, dashboards, and fields to support business operations.
• Maintain data integrity by managing data migration, data cleansing, and data validation processes.

• Monitor and ensure the proper functioning of the CRMS system, identifying and resolving any technical issues.
• Perform system upgrades, patch installations, and routine maintenance tasks to ensure optimal performance.

• Design and implement CRMS integrations with other systems, such as ERP, marketing automation, and communication tools.
• Use APIs and middleware to connect the CRMS with third-party applications.

• Provide technical support to users, troubleshooting issues related to CRMS functionality.
• Develop user guides and train employees on CRMS best practices and new features.

• Create custom reports and dashboards to provide actionable insights to sales, marketing, and service teams.
• Assist in data analysis to track customer trends, sales performance, and campaign success.

• Collaborate with business teams to understand needs and translate them into CRMS technical solutions.
• Recommend new features and tools to improve CRMS usage and efficiency based on system capabilities and user feedback.

Key Skills & Qualifications:

1. Technical Expertise:

• Minimum of 10+ years experience with CRMS platforms like Salesforce, Microsoft Dynamics, HubSpot, or Oracle CRM.
• Proficient in programming languages (e.g., JavaScript, SQL) and CRMS development frameworks.
• Experience in API management and system integrations.

• Ability to troubleshoot technical problems and develop efficient solutions.
• Understanding of CRMS data models and reporting tools (e.g., Power BI, Tableau).

• Bachelors degree in information technology or computer science.