Job Description

CRM Technical Consultant / Developer

• Location: ​Mumbai, India - tesa Tapes (India) Private Limited
• Entry as: Permanent
• Work Area: Digital & IT

What you will do

To design, develop, and maintain Microsoft Dynamics CRM solutions (~1500 users globally) tailored to marketing, sales, and customer service processes, enabling seamless customer engagement and data-driven decision-making as well as increasing AI utilization in this service. Responsible for understanding business requirements and design efficient solutions to meet those needs.

Principal Accountabilities / Main Functions

• Develop and integrate Microsoft Dynamics CRM modules (Marketing, Sales, Service).
• Translate business needs into scalable CRM solutions.
• Configure entities, forms, dashboards, workflows, and reports.
• Integrate CRM with other platforms (SAP, Power BI, marketing automation).
• Troubleshoot and resolve CRM issues.
• Ensure data privacy and security compliance.
• Prepare technical documentation and deliver user training.
• Optimize system performance for scalability.
• Stay updated on CRM trends and best practices.
• Should have good problem solving and analytical skills.
• Good understanding and clarification of business requirements.
• Handling Analysis, Coding, Testing and Quality processes for tasks.
• Should be able to think independently and be solution driven.
• Experience in evaluating alternative approaches and selecting optimal approaches.
• Support global rollout and localization initiatives.

Functional Responsibility

Technical lead for assigned CRM development and integration projects in coopereation with the Product Owner.

What you will need

Educational qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Preferred: Microsoft Certified: Dynamics 365 Developer Associate.

Relevant experience:

• Strong Experience in designing Security model and Out of the Box Configurations.
• Experience in Workflows, Business Rules, Plugins, Form Customization and CRM Administration.
• Hands on experience in C#. Net, Java Script, MS SQL, MS CRM SDK, MSD developer toolkit.
• 3–5 years in MS Dynamics CRM development including: PCF Controls TypeScript, Power Automate, Power Platform.
• Familiarity with marketing automation tools, sales & customer service processes.
• Knowledge with Azure DevOps, Postman, or similar tools.

Personal characteristics & behaviour:

• Strong problem-solving and analytical skills.
• Good communication and stakeholder management.
• High attention to detail and quality assurance.
• Proactive, collaborative, and agile mindset.
• Ability to work in multi-cultural environments

What you can expect

tesa is one of the world's leading manufacturers of adhesive tape solutions, with a range of more than 7,000 products. With passion for technology, we drive innovation, reliability, and sustainability to shape a better future.

Our solutions make a difference in the work, products, and lives of our customers across a variety of industries, including Automotive, Electronics, and Home applications. With this, we address a broad segment of business customers, but also you as a private consumer.

You might be surprised to discover the many places where our adhesive solutions are at work, from the battery in your electric car, to the display of your mobile phone, and even in the elevator in your building. Wherever you look, you'll find tesa - holding the world together since more than 125 years.