Job Description

Creative Activation are the number one retail partner in Australia and New Zealand for Merchandisers, Sales Teams, Brand Ambassadors, Mystery Shoppers and Auditors.

The CRM & Systems Analyst is responsible for the administration, configuration, and data governance of Field CRM platforms, ensuring systems are accurately configured and data is maintained to support field execution and reporting. The role supports Jira change tickets, testing of system upgrades, and works closely with third‑party vendors on configuration-related issues, while maintaining high-quality master data and supporting the business through training materials and user documentation.

WHY YOU'LL LOVE THIS ROLE

At the heart of every seamless field operation is data working the way it should. In this role, you'll be the person who makes that happen. You'll own systems that directly impact how we connect with employees streamline operations, and drive business decisions. This isn't about maintaining systems - it's about optimising the nervous system of our retail business, enabling teams across the organisation to do their best work. When your systems run smoothly, everything else is possible.

HOW YOU'LL MAKE AN IMPACT

• You're a systems thinker - you see how technology connects to business outcomes, not just technical specifications
• You solve problems proactively - spotting inefficiencies before they become issues, and delivering solutions that stick
• You communicate clearly - translating technical complexity into language that helps teams understand and adopt new systems
• You partner across the business - working collaboratively with tech, operations, and leadership to understand needs and deliver impact
• You bring rigour and care - master data integrity and system reliability aren't negotiable in your world
• You're continuous in your approach - always looking to improve, learn new tools, and keep systems ahead of the curve

WHAT YOU'LL DO

• Manage and optimise CRM and operational systems, ensuring they deliver value and remain stable
• Analyse system performance, identify gaps, and recommend improvements that drive efficiency and customer experience
• Support system configurations, working with teams to ensure smooth adoption and training
• Own data management, quality, and reporting - ensuring accuracy and accessibility across the business
• Provide technical support and troubleshooting, solving issues quickly and systematically
• Build documentation and processes that make systems & processes sustainable and scalable
• Work with stakeholders to understand requirements and translate them into technical solutions

WHAT YOU'LL BRING

• Solid experience with CRM systems
• Strong Excel and XML skills
• Strong technical foundation in systems analysis, database management, or systems administration
• Proven ability to manage implementations or significant system projects
• Experience with data management, reporting, and analytics tools
• Problem-solving mindset - you approach challenges methodically and see solutions others miss
• Communication skills - you can explain technical concepts to non-technical stakeholders
• An appetite to learn new tools and stay current with technology trends

APPLY NOW!