POSITION SNAPSHOT
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time, Hybrid
Bachelor’s Degree
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us?
A day in the life of a CRM Supervisor
The CRM Supervisor is accountable for driving operational excellence and ensuring consistent delivery across Campaign Deployment projects and service lines.
They partner with solution leads and cross-market teams to continuously evolve and optimize CRM solutions
They lead and manage team members and workstreams, ensuring high-quality, first-time-right execution that delivers value to the business.
They proactively identify, analyze, and solve business challenges, presenting integrated and actionable solutions to stakeholders.
What Will Make You Successful
1.Data & Performance-Driven Mindset
Strong focus on KPIs such as retention, engagement, and customer lifetime value
Ensures data accuracy, quality, and governance within CRM systems
Skilled in reporting, analytics, and continuous performance improvement
Ability to identify trends, customer behavior, and optimization opportunities
2. Leadership & Team Management
Demonstrated ability to lead, coach, and develop a CRM team
Strong stakeholder management and cross-functional collaboration (marketing, sales, IT)
Excellent communication and interpersonal skills for alignment and influence
Capability to drive CRM adoption and best practices across teams
3. Strategic & Customer-Centric Thinking
Deep understanding of customer needs, journeys, and behaviors
Ability to design personalized and omnichannel customer experiences
Strong strategic thinking and problem-solving skills to improve CRM effectiveness
Focus on enhancing customer satisfaction, loyalty, and retention
4.Operational Excellence
Experience in managing CRM systems, workflows, and integrations
Ability to translate business requirements into CRM processes and automation
Strong project management and process optimization skills
Knowledge of data privacy and compliance standards (e.g., GDPR)
5. Adaptability & Growth Mindset
Ability to adapt to evolving technologies, tools, and customer expectations
Continuous improvement mindset with focus on innovation and efficiency
Proactive in identifying gaps and driving transformation initiatives
As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.
Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.
Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
House rules: https://nes.tl/HouseRules
