Job Description

Caesars has an amazing opportunity for someone’s next great career adventure.  Your CRM experience will get you through the door and into an organization and department that is growing rapidly. Break into the exciting industry of iGaming where career growth is all up to you!  Work with the best, learn from the best, and contribute your talents and insights. 

As the CRM Specialist, you will manage Caesars' CRM campaigns and drive retention through all appropriate CRM channels, including email marketing, in-app messages and push messages. You will develop and carry out CRM strategy and define campaigns throughout the customer lifecycle to maximize customer retention.

• Be hands-on in creating, segmenting, and launching remarketing campaigns, primarily emails, in-app & push notifications
• Building emails, proofreading, testing links, confirming record counts
• A/B or multivariant testing on various CRM campaigns to establish which is the most effective
• Tracking and reporting on CRM campaigns to guide improvements, and report into the Director
• Ensuring all CRM campaigns comply with current best practices in the industry
• Oversee team of coordinators, assigning tasks, and assist in new employee training
• Preliminary approver of all players facing communications 
• Bachelor’s Degree required or relevant work experience
• 2 years + experience in Salesforce, and / or Optimove is an asset
• Proficiency in Excel
• Analytical and data-driven mind
• Available to work weekends
• Excellent communication, proofreading and organizational skills required
• Proficiency in coding language (HTML) is a plus, but not essential
• Knowledge of the gaming industry is a plus, but not essential
• Well organized, able to prioritize work for self and others
• Ability to multi-task and work within tight deadlines
• Efficient and confident communicator, strong collaboration and influencing skills
• Have energy and enthusiasm for a new challenge, and an ability to tackle complex regulatory environment
• Must be able to obtain and maintain a New Jersey Gaming Control Board registration and any other certification or license, as required by law  

ADDITONAL REQUIREMENTS

• Must be able to sit for extended periods of time                                          
• Must be able to type for extended periods of time
• Must be able to talk on the phone for extended periods of time                                          
• Must be able to write for extended periods of time             

The salary range for this position is $50,000 - $60,000 USD, which is dependent on several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role includes paid Personal Time Off and paid company holidays.

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.