Job Description

CRM Specialist

Application Deadline: 9 June 2026

Department: Organisational Effectiveness

Employment Type: Fixed Term Contract

Location: London/Hybrid

Compensation: £44,500 / year

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
We are looking for a CRM Specialist to maintain and develop Blood Cancer UK’s CRM, ensuring high-quality, reliable and compliant data that enables teams across the organisation to deliver against our strategy. You will play a key role in improving data integrity, managing data flows, and strengthening the systems and processes that underpin supporter engagement, fundraising activity and reporting. Working closely with colleagues across ICT, Data and Innovation, Fundraising, Supporter Relations and Finance, you will help ensure our CRM is effective, well-governed and continuously improving.
The successful candidate will be confident working with relational databases and CRM systems, with strong SQL and Excel skills and a keen eye for detail. You will combine technical expertise with a problem-solving mindset, supporting users across the organisation, troubleshooting data issues, and identifying opportunities to improve processes through automation and better ways of working. You will also contribute to documentation, governance and training, helping build confidence and capability in CRM use across teams.
Regular travel to our London office will be required, typically once per month or as the role demands.
We welcome applications for part-time or full-time working patterns. The minimum part-time hours for this role are 21 hours per week, with 28 hours also available, up to full-time. Please clearly state your preferred working hours in your cover letter.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

Key Responsibilities

• Manage and configure the CRM system to ensure accuracy, consistency, and optimal functionality across teams.
• Monitor and improve data quality by implementing regular integrity checks, duplicate resolution, and data hygiene processes.
• Collaborate with teams across the organisation to resolve CRM issues, test improvements and share knowledge.
• Analyse and resolve data-related problems through root cause analysis and process improvement.
• Provide technical support and guidance to CRM users, building confidence and capability across the organisation.
• Contribute to the continuous improvement of data management by identifying opportunities for automation, efficiency, and alignment with best practice, feeding recommendations to the Data & Insight Lead.
• Coordinate data imports, exports and reconciliations using SQL, SSIS, or any replacement tools where necessary, to maintain accurate records and reporting integrity.
• Maintain documentation and governance for CRM and data processes to ensure consistency, transparency and knowledge sharing.
• Deliver on project tasks that result in the operational development and continuous improvement of the CRM, ensuring it supports reliable data, efficient processes and better supporter journeys.

Skills, Knowledge and Expertise

Knowledge

• Understanding of data protection, GDPR, and data governance principles.

Skills

• Proficiency in SQL and strong analytical and problem-solving skills.
• Excellent attention to detail and commitment to data quality.
• Ability to plan and prioritise multiple tasks and projects to meet deadlines.
• Strong communication skills with the ability to explain technical concepts clearly.
• Advanced Excel skills and experience handling large datasets.
• Ability to troubleshoot operational errors within CRM systems

Experience

• Proven experience working with CRM systems and relational databases.
• Experience training and supporting system users across teams.