Location: Bengaluru,Karnataka,India
Key Responsibilities:● Manage end-to-end CRM execution across channels including Email, SMS, WhatsApp, Push Notifications, In-App, and IVR (if applicable)● Ensure accuracy, consistency, and integrity of customer data.● Customize CRM workflows, dashboards, and reports to support business goals.● Collaborate with sales, marketing, and customer support teams to optimize CRM usage.● Analyze customer data to identify trends, insights, and opportunities for growth.● Support campaign execution, lead tracking, and customer segmentation.● Train internal teams on CRM best practices and new features.● Troubleshoot CRM issues and coordinate with vendors or IT teams when needed.● Monitor CRM performance and recommend continuous improvements. Required Skills & Qualifications:● 2-5 years of experience in CRM, Lifecycle Marketing, Growth, or Customer Engagement.● Strong hands-on experience with CRM tools like MoEngage, CleverTap, WebEngage,● Braze, Salesforce, HubSpot, or similar.● Understanding of customer lifecycle management, segmentation, and personalization.● Strong analytical skills with experience using data to drive decisions Apply to this job
We are MediBuddy - India’s Largest & Most Trusted Digital Healthcare Company for inpatient, outpatient, wellness & fitness needs, with a network of 90,000+ doctors, 7,000+ hospitals & clinics, 4000+ diagnostic centres covering over 95% of all pin codes in India.
We are leaders in the use of innovative technology to allow zero-friction access to healthcare to our members, which also promises an end-to-end cashless experience to users based on their needs and coverage.
With diverse offerings for all stakeholders of the healthcare industry, MediBuddy makes discovering, accessing, utilizing, and monitoring healthcare seamless, real-time, and virtually paperless.
