Description

The CRM
Solution Designer undertakes the design of hosting technology solutions based
on the client’s service specifications, standards, policies, best practices,
and cost models, in order to meet client CRM application business requirements
and project/initiative deliverables.

Responsibilities

• 
  Undertakes the design of hosting technology
  solutions based on client service specifications, standards, policies,
  best practices, and cost models to meet business requirements and
  initiative deliverables.

General
Skills

• 
  Knowledge of CRM applications, operating systems,
  environments, database technologies, programming languages, and
  communication protocols.
• 
  Knowledge of related best practices, OPS
  directory/messaging standards, standard facilities architecture
  management, facility service delivery processes, infrastructure policies,
  procedures and direction, cost models, and procurement processes.
• 
  Ability to gather client business requirements;
  understand corporate I&IT information mandates, client information
  technology strategic plans, environment, and standards.
• 
  Ability to participate in the development of
  solutions and provide advice on short/long-term CRM solution service
  development activities.
• 
  Knowledge of leading-edge technologies design
  criteria, security and recovery procedures, preparation of technical
  specifications for installation, testing and performance of integrated
  multi-services systems; ability to assess performance and capacity of
  existing systems, make recommendations for performance improvements, and
  develop technical documentation.
• 
  Experience planning, migrating, implementing, and
  sustaining large complex system development projects.
• 
  Knowledge of technology developments, trends, and
  new products to evaluate applicability to client short- and long-term
  technology requirements.
• 
  Basic knowledge of project management methodology
  (e.g., PMBOK), analytical tools, and processes.
• 
  Conceptual and analytical skills to assess and
  evaluate client needs and conduct cost/benefit analyses for new technology
  requirements in planning and designing solutions.
• 
  Experience designing and developing large, complex
  CRM applications.
• 
  Experience with systems evaluation to assess
  conditions, technical performance and capacity of existing systems,
  determining need and feasibility of expansion, renovation, or replacement.
• 
  Excellent analytical, problem-solving and
  decision-making skills; strong verbal and written communication skills;
  interpersonal and negotiation skills; teamwork skills.
• 
  A team player with a track record for meeting
  deadlines.

Experience
and Skill Set Requirements

Must Have

• 
  At least 10 years of experience in design,
  development, implementation, and maintenance of large complex Oracle
  Siebel, IBM Curam, Dynamics, or other COTS CRM systems.
• 
  At least 10 years of experience in J2EE integration
  with other systems such as Oracle Siebel, IBM Curam, or other COTS
  systems.
• 
  Demonstrated experience in and understanding of
  J2EE architecture.
• 
  Hands-on experience with n-tier web-based
  applications, Unix, Shell Scripting, Ant script, JavaScript, XML/XSD, XSL,
  HTML5, and source code management tools such as Subversion or CVS.
• 
  Ability to execute tasks on XSLT/XQuery/XPATH and
  transformation capabilities; hands-on experience with Oxygen XSLT IDE or
  any XSLT IDE for creating and debugging XSL.
• 
  Experience designing detailed functional and
  technical requirements for new and existing business solutions.

Core Skills
and Experience – 40%

• 
  At least 10 years of experience in design,
  development, implementation, and maintenance of large complex Oracle
  Siebel, IBM Curam, Dynamics, or other COTS CRM systems.
• 
  At least 10 years of experience in J2EE integration
  with systems such as Oracle Siebel, IBM Curam, or other COTS systems.
• 
  Demonstrated experience and knowledge in delivering
  business architecture and conducting business and system analysis.
• 
  Demonstrated experience in and understanding of
  J2EE architecture.

Technical
Skills and Experience – 35%

• 
  Hands-on experience with n-tier web-based
  applications, Unix, Shell Scripting, Ant script, JavaScript, XML/XSD, XSL,
  HTML5, and source code management tools such as Subversion or CVS.
• 
  Ability to execute tasks on XSLT/XQuery/XPATH and
  transformation capabilities; hands-on experience with Oxygen XSLT IDE or
  similar XSLT IDEs for creating and debugging XSL.
• 
  Experience designing detailed functional and
  technical requirements for new and existing business solutions.
• 
  Working knowledge in analyzing and designing
  changes to existing web-based software solutions.
• 
  Working knowledge of SDLC methodologies such as
  Agile development.

Soft Skills
– 20%

• 
  Strong written and verbal communication skills.
• 
  Ability to develop and present new ideas and
  conceptualize new approaches and solutions.
• 
  Excellent interpersonal relations and demonstrated
  ability to work effectively in teams.
• 
  Demonstrated ability to work with functional and
  technical teams and actively participate in large team environments.
• 
  Proven analytical skills and systematic problem‑solving
  abilities.
• 
  Strong ability to work under pressure, meet
  aggressive timelines, and adapt to change.
• 
  Demonstrated problem-solving and analytical skills,
  applying them to resolve technical challenges.