Greencross Pet Wellness Company is Australia’s leading pet care network, bringing together Petbarn, Greencross Vets, Animal Emergency Australia and other specialist pet services. Our purpose is to make the world a happier place through the love of pets, and we are building a high-performing, caring and customer-focused culture where our people can thrive.
Reporting to the Senior CRM Insights Manager and based in our North Ryde Support office, we have a 3-month contract opportunity for a highly motivated and commercially minded Senior CRM Insights Analyst who wants to play a key role in shaping customer engagement, retention and growth through data-led decision making.
With over 3 million customers and clients annually, CRM is a critical pillar of our business success. Working with our class-leading Friends for Life loyalty program, transactional data across Retail and Vet, and digital engagement data, this role will help identify where customer insight can be turned into measurable commercial action.
What You’ll Do
This role will take ownership of complex analysis across CRM and customer engagement initiatives, working closely with senior members of the Insights & Analytics team and broader business stakeholders to mine data, build meaningful segmentations, automate reporting and deliver insights that influence decision making.
This is a hands-on senior analyst role for someone who can own the data, own the insight and help drive the outcome — balancing technical depth with strong commercial storytelling and stakeholder influence. You will:
About you
We’re looking for someone who is passionate about their career in Business Insights and has already developed strong technical, analytical and commercial experience. You will be confident working with complex data, engaging stakeholders and turning analysis into recommendations that influence action.
You will have:
This is an outstanding opportunity within a highly visible part of our business, dealing with a breadth of internal stakeholders and would suit a proactive, driven and passionate senior analyst who enjoys using data to shape the future direction of our company.
Interested? Apply now or email Belinda Krezo at belinda.krezo@gxltd.com
Previous experience in a Senior Business Analyst rfole
#Petbarn
Established in 1994, Greencross Vets is the largest veterinary services provider in Australia where we operate over 150+ clinics including General Practices and Animal Emergency Clinics.
As Australia's leading veterinary group, we provide pet owners access to a network of well-equipped veterinary practices run by local veterinary teams, which offer exceptional client and patient care.
We feature some of the most advanced practices in the veterinary industry and choose the best diagnostic tools, treatments and preventative measures based on clinical excellence.
Greencross are part of a community of vets who enjoy sharing their knowledge and clinical expertise. Complex cases can be discussed with our centres of excellence, where we have the most advanced equipment and nationally recognised teams of specialist vets. Finally, there’s our Vet Advisory Board (VAB) that leads our clinical practice and maintains our high standards consistently across the group.
Our operations include:
• General Practices
• Emergency Centres
• Specialist Centres
General practices, consisting of veterinary practices that offer consultations and associated diagnostics capabilities and general practice medical and surgical treatment options. Emergency centres, providing full animal hospital facilities for after-hours care and treatment of sick pets, and Specialist centres providing veterinary care across a number of specialist services including medicine, surgery, pathology, radiology, dermatology, cardiology, ophthalmology and dentistry.
For more information about Greencross Vets and our culture please visit www.greencrossvet.com.au or www.greencrossvet.com.au/careers to learn more about joining Greencross Vets.
