Job Description

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

Neo Group is on the lookout for a CRM Quality Control Specialist to join our Marketing Team.

Responsibilities:

• Test and validate CRM lifecycle campaigns (FastTrack and other platforms) before launch.
• Check correctness of triggers, attributes, player segmentation, campaign flows, and reward logic.
• Ensure proper functioning of communications (email, SMS, push, onsite) and integration with CMS/external providers.
• Perform testing after system updates or feature releases.
• Provide final QA approval before campaign launch.
• Report bugs, incorrect setups, or mismatches to developers and CRM managers.
• Maintain test cases and results.
• Analyze campaign performance and error patterns, suggesting process improvements.
• Support the CRM Retention team with insights into tested scenarios.
• Conduct knowledge sharing and training to improve CRM quality standards.

Requirements

• Previous experience in CRM coordination, campaign execution, or QA.
• Knowledge of CRM platforms (FastTrack, Customer.io, Optimove, or similar).
• Solid understanding of casino and sports betting lifecycles.
• Strong attention to detail and problem-solving mindset.
• Effective communication skills.
• Ability to manage multiple projects and work independently.
• High organizational skills and proactive approach.
• Nice-to-have: experience in email marketing, A/B testing, HTML coding, data analysis, and campaign optimization.
• Enthusiasm for continuous learning and adaptability to a fast-paced environment.

Benefits

• Enjoy 3 health days to focus on your well-being.
• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Get a $30 net per month sports compensation to stay active and healthy.
• Benefit from top-notch medical insurance for peace of mind.
• Indulge in a variety of snacks available in the office.
• Join us for exciting corporate events that foster team spirit and fun!