Job Description

GTX Solutions, a CourtAvenue Company, is a boutique consulting firm focused on helping brands unlock the power of their customer data. We specialize in Customer Data Platforms (CDPs), real-time activation, personalization, and MarTech integrations. Our team blends strategic insight with technical expertise to drive measurable business outcomes for high-growth companies and global enterprises alike.

GTX Solutions leads data activation and delivery for enterprise CRM programs on the Salesforce platform, including Marketing Cloud and Data 360, spanning email, SMS and direct mail. Our teams take over, stabilize and modernize live, high-volume programs, improving journeys, decisioning and measurement over time.

The CRM Operations Manager is the execution backbone of the program. This role runs day-to-day campaign operations across email, SMS and direct mail, manages the send calendar and approval path, and makes sure every deployment is accurate, on time and compliant.

Responsibilities

Requirements

• 5+ years of experience in marketing operations, CRM campaign management or marketing automation execution.
• Hands-on experience with Salesforce Marketing Cloud or a comparable enterprise platform such as Adobe Journey Optimizer, Braze, Marketo or Eloqua.
• Experience running high-volume, multichannel B2C programs across email, SMS and direct mail.
• Experience managing campaign QA, testing protocols and deployment checklists.
• Experience managing multi-step review and approval workflows with brand, legal or compliance stakeholders.
• Proficiency with project management tools such as Teamwork, Jira, Asana or similar.
• Strong organization and attention to detail, with the ability to manage many concurrent sends.
• Clear communication across technical, creative and client teams.

Preferred Qualifications

Work Environment

• This role supports an enterprise CRM program on the Salesforce platform.
• The role requires close coordination with client marketing, technology and data teams; occasional travel or on-site presence may be required.
• Southern California preferred, in the San Diego or Los Angeles area, to support in-person collaboration with client and partner teams.
• GTX Solutions has team members across the United States.

GTX Solutions is an Equal Opportunity Employer. GTX recruits qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or genetic information.

GTX Solutions participates in the E-Verify program. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire.