• 
  Manage the end-to-end execution of CRM campaigns (email, SMS, in-app push notifications, web & app assets, ad assets, and personalization flows), ensuring timely and accurate delivery.
• 
  Maintain daily campaign schedules, monitor deployments, and troubleshoot execution issues as they arise.
• 
  Collaborate with creative, data, and product teams to ensure campaign assets, targeting, and messaging align with business objectives and brand guidelines.
• 
  Continuously manage (acquire, discontinue & maintain) 3rd party reward & CRM partners.
• 
  Assist in CRM program planning and design as needed. Segmentation & Personalization

• 
  Build and refine audience segments based on customer behavior, lifecycle stage, and other relevant CRM data.
• 
  Develop and implement personalization strategies to deliver relevant, timely, and value-driven communications. Performance Monitoring & Reporting

• 
  Track and report on campaign KPIs, relating to campaign & material performances, CRM retention rates, conversion rates, sign-up rates, attrition rates, and other related business KPIs.
• 
  Analyze campaign performance and provide actionable insights to improve effectiveness and ROI.
• 
  Ensure data integrity and compliance with privacy regulations (e.g., GDPR). Cross-Functional Collaboration.

• 
  Partner with SVEN’s strategy, ad, data & technical teams, and Client’s marketing, technical and dealer networks to align CRM efforts with business goals.
• 
  Work closely with SVEN & Client’s Technical teams to maintain CRM platform functionality and resolve technical issues necessary for the execution of the campaign.
• 
  Support all stakeholders with campaign insights and recommendations for continuous program improvement. Continuous Optimization

• 
  Recommend short-term and long-term CRM program improvement strategies covering, but not limited to, customer retention, upselling, and cross-selling opportunities.
• 
  Test and optimize campaigns through A/B and multivariate testing.Stay updated with industry best practices, and automotive-specific customer engagement trends.
• 
  Stay updated with industry best practices, and automotive-specific customer engagement trends.
  ​

Requirements

• 
  Excellent
  written and verbal communication skills, with the ability to craft clear
  messages and effectively communicate with diverse stakeholders.
• 
  Strong organizational and time management skills
• 
  Highly detail-oriented with a strong commitment to accuracy and quality in
  campaign execution and reporting.
• 
  Strong analytical and critical thinking skills, with the ability to interpret
  data and make informed recommendations.
• 
  Demonstrated
  initiative and ownership, with the ability to work independently and drive
  projects to completion
• 
  Basic understanding of data analysis tools such as Google Analytics, Power BI,
  Tableau, SQL, or similar reporting platforms.
• 
  Experience managing third-party CRM, rewards, or marketing partners/vendors.
• 
  Familiarity with customer retention, loyalty, and engagement strategies.
• 
  Open to work onsite if needed, but otherwise have the flexibility to work from anywhere

Benefits

• 
  Immerse
  in a supportive atmosphere with uplifting mentors and teams.
• 
  Vibe with us through monthly employee programs and events.
• 
  Get recognized for your hustle – we celebrate wins!

• 
  Level up on efficiency through Digital 1st equipment, tools, and systems.
• 
  Boost your skills with in-house learning programs and company-sponsored training.
• 
  Stay agile by adhering to SCRUM and Agile methodologies and rituals.

• 
  Own your career path with regular appraisals and growth opportunities
• 
  Rotate through diverse projects, gaining exposure to different languages, frameworks, and platforms
• 
  Use your leaves in any way you like – for catching up, pursuing your passions, or contributing to the community
• 
  ​
  Stay healthy and secured with HMO and life insurance, plus all-around support from different experts on mental health,
  nutrition, finances, and more.