Job Description

Are you early in your CRM or lifecycle marketing career and keen to build real‑world experience working with data‑driven customer journeys, marketing automation and personalised engagement?

DiJones is seeking a CRM & Marketing Automation – Lifecycle Marketing (Intern / Early Career) team member to support the delivery and ongoing development of our lifecycle marketing activity within a residential real estate context. This role is suited to someone at intern or early‑career level who is ready to take on hands‑on execution and ownership, while continuing to build capability across CRM, lifecycle thinking and marketing automation.

You’ll work at the intersection of data, technology and customer experience—partnering closely with marketing operations and technical teams to deliver practical, measurable commercial outcomes. The core focus of this role is CRM, lifecycle marketing and marketing automation, with direct exposure to a leading customer engagement platform (Braze).

This role includes 2 fixed office days in Pymble, with 1 additional day working from home or another DiJones office, depending on business requirements.

Key Responsibilities:

Lifecycle Marketing & Campaign Management

• Support the planning and management of the CRM and marketing automation use‑case calendar, covering key lifecycle stages including buyers, sellers, landlords, tenants, appraisals, campaigns and post‑transaction engagement.

Marketing Automation Execution

• Build, test and deploy omni‑channel automation journeys across email, SMS and web messaging using a marketing automation platform (Braze experience highly relevant).

Segmentation & Personalisation

• Develop and execute targeted, personalised campaigns using behavioural, transactional and customer data, applying lifecycle logic well suited to real estate and property customer journeys.

Data, Reporting & Optimisation

• Monitor campaign performance and contribute to reporting on key metrics.
• Use insights to support ongoing optimisation of engagement, conversion and retention.

Technical & Data Collaboration

• Work closely with technical and data teams to support CRM delivery, including integrations, data feeds, event tracking and marketing automation dependencies, ensuring reliability and accuracy.

Cross‑Functional Collaboration

• Partner with marketing operations and technology teams to deliver lifecycle initiatives on time and to a high standard.

Platform Governance & Compliance

• Support platform governance, including data integrity, privacy compliance, and adherence to Australian SPAM and privacy regulations.

Continuous Improvement

• Contribute ideas and recommendations to improve marketing automation capability, testing approaches and lifecycle execution.

About You:

• Intern or early‑career experience in CRM, lifecycle marketing, marketing automation or retention‑focused marketing (agency or in‑house).
• Strong interest in customer journeys and data‑driven marketing.
• Hands‑on experience with, or exposure to, marketing automation platforms (Braze experience highly regarded).
• Solid understanding of segmentation, lifecycle logic and campaign execution fundamentals.
• Some experience with reporting, testing or optimisation.
• Comfortable working across teams in a fast‑paced, hybrid environment.
• Detail‑oriented, proactive and accountable in your work.
• Experience in residential real estate is a bonus, but not required.
• Basic HTML/CSS knowledge is a bonus.

Why Join DiJones?

• A genuine opportunity to build deep capability in CRM and lifecycle marketing.
• Hands‑on exposure to marketing automation within a complex, high‑value customer environment.
• Work with a collaborative, commercially focused team.
• DiJones is a multi‑site residential real estate business with 23 offices across New South Wales.
• Apply lifecycle marketing skills in a business where customer journeys are emotional, long‑term and high impact.

Ready to build your CRM and lifecycle marketing career within a real world business?

Apply now and help shape how DiJones connects with its customers - recruitment@dijones.com.au